Practice Manager - Hillcrest Medford

OnePeak Medical Office & Corporate•Medford, OR

About The Position

The Practice Manager is responsible for the overall success of clinic operations, team performance, patient experience, and financial health across assigned sites. This one-site-to-multi-site operational leadership role ensures high-quality, efficient, patient-centered operations across clinics in a defined geographic area. Reporting to the Regional Practice Director, the manager directly oversees Assistant Practice Managers and clinic staff, coaching and supporting teams while maintaining consistency across locations and addressing each clinic’s operational needs. The role translates strategic goals into day-to-day execution and ensures clinic operations are safe, efficient, and aligned with organizational goals, with progressive support and coaching from the Regional Practice Director. OnePeak Medical delivers personalized, integrative care combining traditional and functional medicine to address root causes of illness. Its multidisciplinary teams support patients through advanced diagnostics, hormone optimization, nutrition, lifestyle coaching, and evidence-based therapies. The position is based at the Hillcrest Medford practice and requires regular travel among assigned clinics within the region. The manager must be prepared to drive a personal vehicle for company business.

Requirements

Demonstrated ability to lead, coach, and develop Assistant Practice Managers and clinic teams across multiple locations.
Ability to hold self and others accountable for measurable, high-quality, timely, and cost-effective results.
Strong business acumen and ability to turn financial and operational data into clear action plans.
Strong emotional intelligence, including self-awareness, self-management, social awareness, and relationship management.
Effective written and verbal communication skills and ability to influence change across organizational levels.
Ability to inspire and motivate teams across multiple sites.
Sound judgment and ability to make timely, well-reasoned decisions in ambiguous or fast-moving situations.
Track record of driving continuous improvement and excellence in patient and staff experience.
Strong interpersonal and leadership skills and a high level of professionalism.
Conflict-management skills and ability to resolve complex employee-relations issues.
Adherence to HIPAA patient-confidentiality standards and ability to manage sensitive information confidentially.
Proficiency in MS Office and relevant patient-management/EHR systems.
Excellent time-management, multitasking, prioritization, and organizational skills across multiple clinics.
Ability to work autonomously while remaining aligned with regional and organizational goals.
Valid driver’s license, satisfactory motor vehicle history, and proper vehicle registration and insurance as required by state law; must be prepared to drive a personal vehicle for company business.
Ability to travel regularly across assigned regional clinics.
Minimum 3–5 years of progressive leadership experience in a multi-site healthcare or clinical operations environment.
Prior experience directly managing or mentoring supervisors, leads, or other managers.
Experience with EHR/EPM systems and clinic scheduling/operations platforms.
Current BLS and/or CPR/AED certification.

Nice To Haves

Bachelor’s degree in Business, Healthcare Administration, or a related field; equivalent experience will be considered.
Experience in primary care, functional/integrative medicine, or a related healthcare setting (strongly preferred).
Medical Assistant experience or qualification (preferred).

Responsibilities

Lead daily clinic operations, including workflows, timely documentation, provider schedules, and clinic readiness.
Reinforce standardized processes, manage supplies, and maintain an organized, safe, and compliant facility.
Anticipate operational needs, identify issues, and implement solutions to improve efficiency and patient flow.
Provide leadership, coaching, and performance oversight to Assistant Practice Managers across assigned locations.
Recruit, train, schedule, and support clinic staff.
Build a positive, inclusive, bias-aware workplace reflecting OnePeak’s values and leadership expectations.
Provide coaching, feedback, and accountability for performance, engagement, and professional growth.
Foster team cohesion through consistent communication, daily MESS huddles, and structured check-ins.
Serve as the primary point of contact for elevated patient concerns and resolve issues professionally and empathetically.
Support providers through schedule optimization, operational readiness, and responsive problem-solving.
Promote a high-touch service experience that strengthens loyalty, improves access, and elevates patient satisfaction.
Coordinate and support provider onboarding.
Manage clinic resources responsibly and monitor operational KPIs, including visit volume, schedule utilization, staffing ratios, overtime, and service metrics.
Support financial goals, including patient-volume expectations, labor efficiency, and clinic-level budget targets.
Ensure accurate, timely payroll processing, timecard approvals, and adherence to protocols.
Uphold clinical, regulatory, safety, and documentation standards and ensure staff follow policies.
Apply continuous quality improvement principles, such as PDSA, to refine workflows and improve clinic outcomes.
Escalate safety, performance, or regulatory concerns to the Regional Practice Director, People Operations, or Compliance.
Partner with HR, Finance, IT, RCM, Marketing, Facilities, and Clinical Leadership to support practice needs.
Lead or support implementation of workflows, training, system enhancements, and other initiatives.
Represent clinic needs and communicate effectively across the organization.
Travel regularly across assigned clinics within the region.