Patient Care Coordinator - Medford Hillcrest

OnePeak Medical Office & Corporate•Medford, OR

13h

About The Position

As a Patient Care Coordinator at OnePeak Medical, you will be the initial point of contact for patients and visitors, in person and by phone. The role is pivotal to maintaining high patient satisfaction through exceptional customer service. OnePeak Medical’s mission is to empower healthier lives by making root-cause medicine accessible to everyone, and its vision is to make root-cause medicine the standard of care. The company offers innovative, integrated health solutions aimed at optimizing well-being and supports its frontline healthcare providers with resources to excel. The Patient Care Coordinator welcomes patients and visitors, manages telephone calls and appointments, registers patients, and maintains accurate demographic, insurance, payment, and portal information. The role also supports schedule accuracy and visit preparation, collects and documents payments, maintains reception and waiting areas, addresses patient concerns, attends meetings, and completes end-of-day responsibilities. The position requires adherence to company policies and HIPAA confidentiality standards, along with flexibility to meet business needs, potentially including travel to other clinics. The role requires a high school diploma or equivalent and six months of customer service experience. Medical-office reception or scheduling experience, PM/EHR experience, Microsoft Office proficiency, computer and technology skills, and knowledge of medical billing and insurance payors are strongly preferred. The stated salary range is $18.54–$21.82 USD.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Demonstrated customer service and teamwork skills, including the ability to foster a welcoming and positive atmosphere.
Effective communication with patients, staff, and providers.
Confidence and knowledge of job skills.
Respectful conduct and adherence to company core values.
Good judgment and the ability to make timely, sound decisions.
Commitment to continuous improvement.
Strong interpersonal skills and professionalism.
Strong listening skills and willingness to accept constructive feedback.
Strict adherence to patient confidentiality standards under HIPAA.
Effective time management and the ability to multitask, prioritize, and organize workloads.
Ability to work in a fast-paced environment and flexibility to meet business needs, potentially including travel to other clinics.
If travel is required, a valid driver's license and personal vehicle compliant with state laws and insurance requirements.

Nice To Haves

At least 6 months of front desk reception or scheduling experience in a medical office.
Prior PM/EHR experience.
Proficiency in Microsoft Office Suite.
Computer and technology proficiency.
Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, private insurance, and managed care programs.

Responsibilities

Provide a warm, positive welcome and outstanding customer service to patients and visitors in person and by phone.
Ensure the Primary Care Provider is accurately listed in each patient's chart.
Follow OnePeak Medical policies and procedures, including protecting restricted-area confidentiality, key-less entry codes, and computer system passwords.
Manage a multi-line telephone system, route calls, respond to general inquiries, and schedule patient appointments.
Register patients and update demographic and insurance information and the patient portal.
Review schedules for accuracy and visit preparedness.
Verify patient information during appointment scheduling and inform patients of required documentation changes.
Confirm and update the payment method, insurance or cash pay, at each appointment.
Collect copays, outstanding balances, and no-show fees when necessary, and document payments in the EPM; document the reason when a patient cannot pay.
Maintain the reception desk, waiting areas, and office files.
Use problem-solving and conflict-resolution skills to address patient complaints and refer them to appropriate leadership when necessary.
Attend department and clinical meetings as scheduled.
Complete end-of-day responsibilities.
Perform additional responsibilities as required to support OnePeak Medical.