Practice Manager - Hillcrest Medford

OnePeak Medical Office & Corporate•Medford, OR

2d•$65,450 - $77,000

About The Position

OnePeak Medical is redefining primary care through a personalized, integrative care model that combines traditional and functional medicine to address root causes of illness. Its multidisciplinary teams support patients through advanced diagnostics, hormone optimization, nutrition, lifestyle coaching, and evidence-based therapies. The Practice Manager is accountable for clinic operations, team performance, patient experience, and financial health across assigned clinic locations in a defined geographic area. This one-site-to-multi-site operational leadership role ensures high-quality, efficient, patient-centered operations while maintaining consistency across locations and responding to each clinic’s operational needs. Reporting to the Regional Practice Director, the Practice Manager directly oversees Assistant Practice Managers and clinic staff, coaching teams and translating organizational goals into day-to-day execution. The role receives progressive support and coaching from the Regional Practice Director.

Requirements

Demonstrated ability to lead, coach, and develop Assistant Practice Managers and clinic teams across multiple locations.
Ability to hold self and others accountable for measurable, high-quality, timely, and cost-effective results.
Strong business acumen and ability to translate financial and operational data into action plans.
Superior emotional intelligence, including self-awareness, self-management, social awareness, and relationship management.
Effective written and verbal communication and ability to influence change across organizational levels.
Confidence and ability to inspire and motivate teams across multiple sites.
Sound judgment and ability to make timely, well-reasoned decisions in ambiguous or fast-moving situations.
Track record of driving continuous improvement and excellence in patient and staff experience.
Strong interpersonal and leadership skills and a high level of professionalism.
Conflict-management skills and ability to resolve complex employee-relations issues.
Adherence to HIPAA patient-confidentiality standards and ability to manage sensitive information confidentially.
Proficiency in MS Office and relevant patient management/EHR systems.
Excellent time-management skills and ability to multitask, prioritize, and organize work across multiple clinics.
Ability to work autonomously while staying aligned with regional and organizational goals.
Valid driver’s license, satisfactory motor vehicle history, and vehicle registration and insurance as required by state law; must be prepared to drive a personal vehicle for company business.
Minimum 3–5 years of progressive leadership experience in a multi-site healthcare or clinical operations environment.
Prior experience directly managing or mentoring supervisors, leads, or other managers.
Experience with EHR/EPM systems and clinic scheduling/operations platforms.
Current BLS and/or CPR/AED certification.

Nice To Haves

Bachelor’s degree in Business, Healthcare Administration, or a related field; equivalent experience will be considered.
Experience in primary care, functional/integrative medicine, or a related healthcare setting.
Medical Assistant (MA) qualification.

Responsibilities

Lead daily clinic operations, ensuring smooth workflows, timely documentation, efficient provider schedules, and clinic readiness.
Reinforce standardized processes, manage supplies, and maintain organized, safe, and compliant facilities.
Anticipate operational needs, identify issues, and implement solutions to improve efficiency and patient flow.
Lead, coach, and oversee Assistant Practice Managers to ensure consistent execution of clinic standards across assigned locations.
Recruit, train, schedule, and support clinic staff.
Foster a positive, inclusive, bias-aware workplace aligned with OnePeak’s values and leadership expectations.
Provide coaching, feedback, and accountability to support performance, engagement, and professional growth.
Build team cohesion through consistent communication, daily MESS huddles, and structured check-ins.
Resolve elevated patient concerns professionally and empathetically.
Support providers through schedule optimization, operational readiness, and responsive problem-solving.
Promote a high-touch service experience that strengthens loyalty, improves access, and increases patient satisfaction.
Coordinate and support provider onboarding.
Manage clinic resources responsibly and support strong financial performance and sustainable growth.
Monitor operational KPIs, including visit volume, schedule utilization, staffing ratios, overtime control, and service metrics, and take action based on trends.
Support patient volume, labor efficiency, and clinic-level budget goals.
Ensure accurate and timely payroll processing, timecard approvals, and adherence to protocols.
Uphold clinical, regulatory, safety, and documentation standards and ensure staff consistently follow policies.
Apply continuous quality improvement principles, such as PDSA, to refine workflows and improve clinic outcomes.
Escalate safety, performance, or regulatory concerns to the Regional Practice Director, People Operations, or Compliance.
Collaborate with HR, Finance, IT, RCM, Marketing, Facilities, and Clinical Leadership to support practice needs.
Lead or support implementation of workflows, training, system enhancements, and other initiatives.
Represent clinic needs and communicate effectively across the organization.
Travel regularly among assigned regional clinics and drive a personal vehicle on behalf of the company.