Patient Care Coordinator - Medford Hillcrest

OnePeak Medical Office & Corporate•Medford, OR

1d•$19 - $22•Onsite

About The Position

As a Patient Care Coordinator at OnePeak Medical, you will be the initial point of contact for patients and visitors, both in person and over the phone. You will help maintain high patient satisfaction by providing exceptional customer service and supporting front-desk operations. OnePeak Medical’s mission is to empower healthier lives by making root-cause medicine accessible to everyone, and its vision is to make root-cause medicine the standard of care.

Requirements

High school diploma or equivalent.
At least 6 months of customer service experience.
Demonstrate OnePeak values: Teamwork, Informed, Respect, Balance, and Excellence.
Be accountable for measurable, high-quality, timely, and cost-effective results.
Demonstrate excellent customer service, teamwork, communication, interpersonal, and professional skills.
Use good judgment and make timely, sound decisions.
Show confidence and knowledge in performing the role, and maintain an attitude of continuous improvement.
Listen effectively and accept constructive feedback.
Maintain strict patient confidentiality in accordance with HIPAA.
Manage time effectively and multitask, prioritize, and organize workloads in a fast-paced environment.
Be flexible to meet business needs, potentially including travel to other clinics.
If required, have a valid driver’s license and a personal vehicle that meets state-law and insurance requirements.
Meet the physical requirements of moving and lifting supplies or equipment up to 25 pounds, standing and walking 50% of the time, and typing and sitting 50% of the time.

Nice To Haves

Six months of front-desk reception or scheduling experience in a medical office.
Prior PM/EHR experience.
Proficiency in Microsoft Office Suite.
Computer and technology savvy.
Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, private insurance, and managed care programs.

Responsibilities

Welcome patients and visitors in person and by phone, providing outstanding customer service.
Ensure the Primary Care Provider (PCP) is accurately listed in each patient’s chart.
Follow OnePeak Medical policies and procedures, including protecting restricted-area confidentiality, key-less entry codes, and computer passwords.
Operate a multi-line telephone system, route calls, respond to general inquiries, and schedule appointments.
Register patients and update demographic information, insurance details, and patient portal records.
Review schedules for accuracy and ensure appointments are prepared appropriately.
Verify patient information when scheduling appointments and advise patients of required documentation changes.
Confirm and update the payment method (insurance or cash pay) at each appointment.
Collect copays, outstanding balances, and no-show fees when necessary; document payments in the EPM and document the reason when a patient cannot pay.
Maintain the reception desk, waiting areas, and office files.
Address patient complaints using problem-solving and conflict-resolution skills, escalating to leadership when appropriate.
Attend scheduled department and clinical meetings.
Complete end-of-day responsibilities.
Perform additional duties as needed to support OnePeak Medical.