Center Care Team - Medical Assistant

ArchWell Health • Milwaukee, WI

19h

About The Position

The Medical Assistant (MA) supports the primary care provider (PCP) in day-to-day clinical work and helps ensure efficient, compassionate care for ArchWell Health members. Working collaboratively with the care team, the MA greets and rooms members, assists in assessing their health, and performs routine diagnostic testing during appointments. The role emphasizes patient experience, attentive communication, accurate documentation, and coordination with the PCP and other clinical personnel.

ArchWell Health provides value-based primary care focused on older adults, with an emphasis on strong provider-patient relationships, routine wellness, and helping members stay healthy and engaged. Care is delivered in neighborhood centers designed to be comfortable and accessible.

Requirements

• High school diploma or equivalent (GED).
• Graduation from a nationally accredited Medical Assistant program or comparable healthcare vocational training.
• At least 1 year of work experience as a Medical Assistant.
• BLS for Healthcare Providers certification.
• Ability to use EClinical Works or a similar electronic medical record system.
• Strong communication and customer-oriented skills.
• Ability to work effectively with people at varied seniority levels and with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and market leadership.
• High emotional intelligence and integrity, with a driven and focused work ethic.
• Ability to work independently, think creatively, and work effectively.
• Critical reasoning, decision-making, and problem-solving skills to analyze situations, assess risks, prevent future issues, and resolve recurring defects.
• Experience with claims and quality reports and analytical software packages.
• Proficiency in Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, as well as other word-processing, spreadsheet, database, email, and presentation software.

Nice To Haves

• At least 6 months of phlebotomy experience.
• Experience working with geriatric patients.

Responsibilities

• Greet and room members and support the PCP in day-to-day clinical care.
• Conduct patient intake, including measuring and recording vital signs, interviewing patients, and gathering medical history.
• Perform examinations and routine screenings, explaining procedures and addressing patient questions and concerns.
• Listen and engage with patients, and report needs or changes in their condition to the PCP, specialists, or other clinical personnel.
• Support the patient experience by processing phone messages, returning calls, routing calls to appropriate team members, and contacting patients to obtain or relay information for the physician.
• Change dressings, apply bandages, remove sutures, and perform other first aid procedures under physician supervision; use CPR skills when necessary.
• Follow OSHA safety standards and maintain accurate, legal, and ethical documentation.
• Provide health coaching to an assigned group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
• Travel occasionally for company meetings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED