Medical Assistant Urgent Care Mill Ave

HonorHealth•Tempe, AZ

1d•Onsite

About The Position

The Medical Assistant supports the operations of an urgent care practice, including patient flow, charge entry, and collection of co-payments. Under the direction of a Physician or Physician Assistant, the role performs clerical and patient-support duties such as scheduling, reception, telephone support, data entry, and preparation of exam rooms and medical charts. The position works with managed care plans and insurance companies to obtain prior authorizations so that physician and hospital services are reimbursed. Office duties report to the Manager; clinical and patient-care responsibilities are directed by physicians. The incumbent must provide appropriate care in accordance with policies, procedures, protocols, and Arizona validated competencies, while demonstrating integrity, respect, caring, accountability, and excellence. The role is based at HonorHealth Urgent Care at 3244 S. Mill Ave, Tempe, Arizona, and may require supporting other Urgent Care clinics as needed. Hours are variable days between 7:00 a.m. and 7:30 p.m., with rotating weekends and holidays. A sign-on bonus is offered as stated in the posting: “$2,500K.”

Requirements

Completion of a Medical Assistant training program.
High school diploma or GED.
Basic Life Support (BLS) certification.
Completion of an approved training program; or completion of an unapproved training program and successful passage of a medical assistant examination administered by a certifying organization accredited by the National Commission for Certifying Agencies or the American National Standards Institute, as described by the Arizona Administrative Code; or completion of a United States Armed Forces medical services training program.
For NOAH Clinical Sites and Pediatric Behavioral Health Sites only: hold a current Fingerprint Clearance Card, or apply and be eligible for one within seven working days after employment.

Nice To Haves

One year of experience in a medical office or hospital setting.
Medical Assistant certification, such as CMA, CCMA, or RMA. HonorHealth will reimburse the cost of successfully completing the certification exam; failure to obtain certification within the assigned period means the employee no longer meets the position’s minimum qualifications and will be terminated.

Responsibilities

Schedule patients and provide information needed to prepare them for appointments and procedures.
Schedule lab work, x-rays, and referrals to other physicians.
Verify authorizations and accept or transmit faxed physician-patient information.
Collect co-payments, enter daily charges into the billing system, and respond to information requests from billing services and the Revenue Cycle Coordinator to support collections.
Make confirmation calls to reduce patient no-shows and organize and document scheduling, registration, and payment policies.
Prepare treatment rooms and patient charts, reviewing charts for completeness.
Escort patients to examination rooms, obtain histories, document chief complaints in the record or EMR, and take vital signs, including weight, pulse, temperature, and blood pressure.
Prepare patients for examinations and assist providers with examinations and special procedures.
Clean and restock exam rooms and coordinate maintenance of supplies with the office coordinator.
Ensure recalls for labs, office visits, and procedures are accounted for.
Receive calls from patients, pharmacies, and others; document and relay information to providers; and phone pharmacies with approved medication orders or refills.
Perform front-office duties such as reception, greeting patients, verifying information for billing and medical charting, telephone support, chart maintenance, insurance forms, and scheduling.
Coordinate with insurance companies to obtain authorizations for therapies, testing, and specialist referrals.
Support other Urgent Care clinics as needed.
Perform other duties as assigned.