Urgent Care Medical Assistant - 826 Harrison Ave.

LCMC Health•New Orleans, LA

About The Position

LCMC Health is seeking an experienced, dependable, proactive Medical Assistant to join its Urgent Care team. The role supports timely, compassionate, and efficient care for infants, children, adolescents, and adults in a fast-paced clinical environment. The ideal candidate is organized, adaptable, confident under pressure, and able to anticipate patient and provider needs while taking initiative to keep clinic operations running smoothly. The Medical Assistant supports clinical care, patient flow, documentation, and daily clinic operations. The position involves frequent standing, walking, bending, lifting, and carrying, with medium-work requirements involving exerting 20–50 pounds occasionally and 10–25 pounds frequently. The work environment may include exposure to bloodborne pathogens, chemicals, airborne communicable diseases, and other conditions commonly associated with healthcare settings. The position does not formally supervise employees. Work hours are variable.

Requirements

High school diploma, GED, or equivalent, or two years of work experience.
Current American Heart Association Basic Life Support (BLS) certification.
Knowledge of medical terminology, patient confidentiality, and clinical procedures.
Basic computer skills, including electronic documentation and data entry.
Strong organizational, communication, and multitasking skills.

Nice To Haves

Previous Medical Assistant experience, preferably in Urgent Care, Emergency Medicine, or another fast-paced clinical setting.
Initiative and the ability to identify what needs to be done and take action.
Confidence prioritizing competing needs while maintaining excellent patient care.
Strong clinical instincts, including recognizing changes, communicating concerns, and knowing when to escalate.
Flexibility and adaptability as patient volumes and priorities change.
A team-first attitude and willingness to support coworkers wherever needed.
Dependability, engagement, and follow-through.

Responsibilities

Obtain and document vital signs, recognize abnormal findings, and promptly communicate concerns to appropriate clinical team members.
Assist with patient intake, rooming, appointment scheduling, and discharge processes.
Recognize urgent situations and respond according to established protocols.
Prepare exam rooms, maintain medical supplies, and ensure equipment is clean, safe, and ready for use.
Collect, prepare, and properly handle laboratory specimens for testing or transport.
Provide compassionate, patient-centered care to infants, children, adolescents, and adults.
Anticipate provider needs and help maintain an organized, efficient clinical environment.
Manage multiple priorities while maintaining accuracy and attention to detail.
Prepare patient charts, gather medical records, and ensure necessary documentation is available for providers.
Assist with patient scheduling, telephone communications, and daily clinic operations.
Identify challenges, solve problems, and help keep the clinic moving during busy periods.
Accurately document patient information in the Electronic Medical Record (EMR).
Retrieve laboratory results, radiology reports, and outside medical records as needed.
Maintain patient confidentiality and comply with HIPAA requirements.
Communicate effectively with providers, patients, families, and team members.
Work collaboratively with providers and clinical staff in a high-energy, team-focused environment.
Follow infection prevention, patient safety, and equipment-cleaning protocols.
Take ownership of responsibilities, recognize when assistance is needed, and support the team.
Participate in quality improvement initiatives and help maintain a safe, welcoming environment.