Medical Assistant-Ambulatory

Alameda Health System•Hayward, CA

About The Position

Under the clinical supervision of a registered nurse or licensed physician or podiatrist, the Medical Assistant provides basic clinical, front-office clerical, and technical support services for patients and the clinic. The role supports coordinated, patient-centered care for vulnerable and underserved populations, follows clinician treatment plans, and performs related duties as required. Employees may perform other related duties at an equivalent level; not all listed duties are necessarily performed by each individual.

Requirements

Graduation from a certified or accredited medical assistant school.
Acquire within six months of hire and maintain active Medical Assistant certification issued by one of the following: American Association of Medical Assistants (AAMA), American Medical Certification Association (AMCA), California Certified Medical Assistant (CCMA), National Center for Competency Testing/Multi-skilled Medical Certification Institute (NCCT/MMCI), or American Medical Technologists (AMT).
Basic Life Support (BLS) certification issued by the American Heart Association.

Nice To Haves

One year of experience in an outpatient setting.

Responsibilities

Empathize with vulnerable populations and care for poor and underserved patients.
Assist clinicians with patient follow-up, including inbox management, prescriptions, work slips, and messages; provide information and instructions with clinician authorization.
Collaborate with patients and healthcare providers to deliver coordinated, high-quality care.
Collect and preserve non-invasive specimens, including urine, sputum, and stool, and transport them to the laboratory.
Use population-health approaches such as patient registries, inreach, outreach, care protocols, and team-based care to improve patient and population outcomes.
After specific training, administer oral medications and intradermal, intramuscular, and subcutaneous injections; provide inhalation treatments and immunizations; and perform skin tests such as PPD placement.
Greet and escort patients, prepare them for examination, assist clinicians with patient care and procedures, and ensure proper consents are obtained.
Interview patients and collect basic information about current and previous medical conditions; measure vital signs and other required information.
Maintain examination areas; clean, maintain, and sterilize equipment; stock rooms; order supplies and equipment; prepare rooms for the daily clinic schedule; and report equipment requiring replacement.
Participate in performance-improvement and quality-control activities.
Perform department-specific basic clinical and technical skills and simple non-invasive testing.
Perform clerical functions, including answering phones, using computers, registering patients, completing forms, filing medical records, and making appointments in the AHS computer system when appropriate.
Perform phlebotomy, including venipuncture, finger-stick, and heel-stick procedures.
Respond promptly to patient needs and effectively respond to emergencies, including Code Blue, as directed.
Provide respectful, responsive, patient-centered care and promote excellent service for internal and external customers.
Record information in patient records.
Support and coordinate plans of care, including consultations, testing, referrals, and authorizations; help patients implement care plans and ensure results are available. Assist patients with undressing for procedures, direct them to other departments, provide appropriate self-care and basic pre- and post-operative instructions, participate in orienting new employees or students as needed, and follow clinician treatment plans.
Transport patients to ancillary services and assist patients with limited mobility, including wheelchair, crutch, gait, and gurney assistance.
With training, provide health coaching, goal setting, and action-plan review to patients.