Ambulatory Medical Assistant PD

Brown Medicine•Cranston, RI

13d•Onsite

About The Position

Reports to the Ambulatory Clinical Manager and/or Practice Manager, or other assigned supervisory personnel. Under the general supervision of the attending Licensed Independent Practitioner, works in an ambulatory setting in accordance with established policies and procedures. The role supports age-specific care for geriatric, adult, adolescent, and pediatric patients and fosters patient- and family-centered care consistent with Brown University Health’s mission, vision, and values, considering developmental stages and cultural patterns. Employees are expected to model Compassion, Accountability, Respect, and Excellence.

Requirements

High school graduation or equivalency; ability to read, write, and speak English.
Graduate of a formal Medical Assistant training program lasting at least 9 months, or at least 3 years of Medical Assistant experience in a comparable ambulatory setting within the last 5 years.
Basic Life Support certification.
Ability to understand and apply policies, procedures, and protocols.
Ability to use a personal computer and scanner.
Ability to use an EMR and other software applications.
Ability to interact professionally with patients, providers, supervisors, and peers.
Ability to react calmly and effectively in emergency situations.
Knowledge and skills to provide care throughout the life span, considering aging processes, human development stages, and cultural patterns in each step of the care process.
If qualifying through experience, three years as a Medical Assistant in an ambulatory setting within the last 5 years.

Nice To Haves

Experience with electronic medical record and appointment scheduling software.

Responsibilities

Follow practice, clinic, or office workflow protocols to support quality and efficiency.
Review and update patient records before appointments, identify needed services according to practice protocols, and communicate point-of-care reminders to providers through the EMR.
Prepare patients for examination and treatment; obtain and record vital signs, weight, chief complaints, medication reconciliation, histories, pain scores, questionnaires, and other information required by workflow protocols.
Support effective patient flow throughout the practice, clinic, or office.
Review health maintenance and chronic illness services and perform or order them according to protocols and standing orders.
Perform point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose, urinalysis, urine HCG, and rapid strep tests.
Record allergies, medications, and medical, surgical, and family histories in the patient chart; initiate pharmacy benefits verification.
Assist providers with physical examinations and perform procedures using aseptic techniques and standard procedures.
Administer vaccines and place PPDs according to practice or clinic protocol.
Complete post-visit work, including labeling, recording, and sending blood and specimens to the laboratory.
Track orders and results, ensure lab results are entered in the medical record, contact patients about labs and orders, update EMR status, and immediately report abnormal lab results to a physician or nurse.
Follow up on specialty care and other service referrals, track consult reports, update the EMR, and contact patients about referrals.
Check for pending prescription refills.
Clean examination rooms between patients and prepare them for the next appointment.
Explain programs, procedures, and preparation for tests and examinations; educate patients about coordination of care and prudent use of emergency rooms; document identified barriers.
Schedule tests and follow-up appointments, pre-register patients, verify demographic and insurance information, and obtain prior authorizations as needed.
Monitor and order supplies, stock rooms, clean medical equipment, promptly report broken or missing equipment, and check and report expired medications and supplies.
Assist with administrative office duties, including mailing reminders and other letters to patients.
Manage time effectively and use slower periods to prepare for future needs.
Maintain quality assurance, safety, environmental, and infection-control practices according to established policies, procedures, and objectives.
Protect patient privacy and confidentiality.
Maintain a positive attitude and actively participate in team-based patient care.
Support patient-centered medical home goals and concepts by demonstrating flexibility and willingness to change.
Perform other related duties as required.