Medical Assistant (MA) - Urgent Care

ConvenientMD • Hadley, MA

15d • $20 - $28 • Onsite

About The Position

As a Medical Assistant at ConvenientMD, you will help deliver high-quality patient care, support healthcare providers, and contribute to smooth clinic operations. The role includes engaging with patients, answering questions about medical conditions and treatment, explaining prescribed medications, and offering guidance on lifestyle changes, preventive care, and follow-up.

You will support clinical operations by conducting preliminary evaluations to triage patients, taking vital signs and medical histories, performing phlebotomy, assisting with minor procedures, and accurately documenting information in electronic health records in compliance with privacy regulations. In New Hampshire and Maine only, you may administer prescription medications under the supervision and direction of licensed healthcare providers and in accordance with applicable regulations.

You will coordinate with providers and other clinical team members, communicate patient information and updates, collaborate on discharge plans and may assist with discharge, and welcome and support training for new clinic team members. The role requires 12-hour shifts, including weekends, with the specific number of shifts depending on whether the position is full-time, part-time, or per diem. Flexibility to work nights, weekends, and holidays is required. Travel may be needed to other ConvenientMD locations within one hour of the primary clinic, including for training shifts.

Requirements

• High school diploma or GED.
• Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts, including nights, weekends, and holidays.
• Full-time schedule: three 12-hour shifts per week, with at least four shifts per month on a Saturday or Sunday; part-time schedule: two 12-hour shifts per week, with at least two shifts per month on a Saturday or Sunday; per diem schedule: four 12-hour shifts per month, ideally one shift each week.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may take place outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication and ability to establish positive relationships with patients, team members, and stakeholders.
• Proficiency with Microsoft Office Suite or related software and experience with or ability to learn Experity and other business systems.
• Compassionate, authentic, patient-focused, proactive, trustworthy, and collaborative approach to work.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, address inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications, preventive healthcare measures, and follow-up care.
• Answer patient questions and concerns about their health status and treatment options.
• Conduct preliminary evaluations to triage patients and assess the urgency of medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine only, administer medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations and guidelines.
• Use accurate medication preparation and administration techniques and understand medication dosages, routes, and potential side effects.
• Communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and help with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED