Medical Assistant Cloverdale Neonatology

Advocate Health•Winston-Salem, NC

1d•$22 - $33

About The Position

The Medical Assistant will support Advocate Health’s NICU Follow-Up Clinic, providing continued care for patients and families following their NICU journey. The clinic has a low patient volume and a small provider team, supporting a focused and personalized patient experience. The role provides Certified Medical Assistant support and includes assisting with patient check-in and check-out, as well as applicable OnBase-related responsibilities. Previous Patient Scheduling Coordinator experience is a plus but is not required. The Medical Assistant prepares patients for exams, obtains and documents vital signs and relevant health information, performs laboratory procedures, assists with provider procedures, and administers medications under orders or approved protocols. The role also supports tests, referrals, appointments, clinic flow, patient communication, and other clinical tasks within the Medical Assistant scope of practice and demonstrated competencies. This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. The listed pay range is $21.85 to $32.80.

Requirements

Graduation from an accredited Medical Assistant program.
Current Medical Assistant certification from an accepted organization: CMA (AAMA), CCMA (NHA), NCMA (NCCT), RMA (AMT), RMA (American Allied Health), NCMSMA (NHCWA), NRCMA (NAHP), or NRMA (NRMA).
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association.
Ability to perform routine and complex technical skills within the Medical Assistant scope of practice after demonstrating competency.
Excellent communication and interpersonal skills, including the ability to build rapport and maintain positive, professional relationships with patients, team members, and physicians.
Proficient computer skills, including keyboarding, Windows navigation, and electronic mail, with exposure to electronic medical record systems.
Customer service skills that support a positive patient experience.
Ability to meet the role’s physical demands, including lifting up to 35 pounds without assistance and performing frequent sitting, standing, walking, lifting, squatting, bending, twisting, crawling, kneeling, climbing, and reaching.
Functional speech, vision, hearing, and touch, and the ability to use fine-hand manipulation skills.

Nice To Haves

One year of experience is preferred.
Previous Patient Scheduling Coordinator (PSC) experience is a plus but is not required.

Responsibilities

Prepare and room patients for exams by obtaining vital signs and gathering, documenting, and updating pertinent health information, including chief complaints, allergies, and medications.
Monitor and complete applicable Clinical Integration and Quality Improvement measures, notifying clinicians of opportunities within the Medical Assistant’s scope.
Perform laboratory procedures, such as strep tests, wound cultures, and specimen collection, using aseptic technique and standard precautions.
Assist physicians and Advanced Practice Professionals with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, and colposcopy.
Administer routine medications under physician or APP orders or medical-group-approved standing orders and protocols.
Follow through on procedure and test requests, pre-approved care algorithms, new appointment times, and referrals to other facilities or services.
Refer questions to Registered Nurses and physicians or APCs according to scope-of-practice guidelines, and relay information to patients as directed.
Communicate with physicians, APPs, and other health care team members to support smooth clinic flow and provide patients with accurate, timely information.
Perform basic or advanced clinical support tasks within the specialty and demonstrated competencies, which may include suture or staple removal, laboratory procedures, phlebotomy, EKG, spirometry, Holter monitor application, or prescription refills using approved protocols.
Provide care appropriate to patients’ ages and developmental needs in accordance with departmental policies and procedures.
Assist with patient check-in and check-out and complete applicable OnBase-related responsibilities.
Operate equipment necessary to perform the job and use protective clothing and equipment as needed.