About The Position

The Medical Assistant supports providers with patient care, chart management, appointment scheduling, and in-office procedures. The role may also assist the front desk with clerical duties as needed. The ideal candidate presents a positive image of the medical office and contributes to patient care, teamwork, and community engagement. The position is based in Sandusky, Ohio, in a combination of medical office and exam/procedure-room settings. The environment is well-lit, well-ventilated, and has adequate space. There is potential exposure to communicable diseases and other conditions common to medical offices. The employee must use appropriate body mechanics when assisting with patient transfers and mobility, and be able to lift up to 30 pounds of supplies.

Requirements

  • High school diploma.
  • Current Certified or Registered Medical Assistant certification (CMA, RMA, or ABR-OE).
  • At least one year of work experience in a public-contact role.
  • Knowledge of the healthcare field and information that should be conveyed to patients and families.
  • Ability to perform tasks correctly and communicate clearly.
  • Interpersonal tact and diplomacy; ability to understand patient education needs and effectively share information with patients and families.
  • Ability to identify equipment problems and correct them or notify a supervisor.
  • Flexibility in handling changing priorities; ability to plan, prioritize, and complete delegated tasks.
  • Ability to project a pleasant, professional image and demonstrate compassion and care.
  • Ability to apply written instructions and standardized work practices.
  • Ability to establish and maintain effective relationships with physicians, coworkers, patients, and patients’ families.
  • Ability to use appropriate body mechanics when assisting patients with transfers and activities such as walking and dressing.
  • Ability to lift up to 30 pounds of supplies.

Nice To Haves

  • Graduate of a medical assisting program.
  • Work experience in a medical office environment.

Responsibilities

  • Comply with HIPAA and OSHA regulations and policies.
  • Check schedules and organize patient flow; escort patients to exam or procedure rooms and assist with walking, transfers, dressing, specimen collection, and exam preparation as needed.
  • Collect patient histories, perform screenings according to provider guidelines, assist physicians and nurses with procedures, chart, relay instructions to patients and families, and answer calls with pertinent information.
  • Send and receive medical records; obtain lab and x-ray reports, hospital notes, and referral information; complete forms and requisitions; schedule appointments; verify insurance coverage and patient demographics; and maintain complete, appropriately filed charts.
  • Set up instruments and equipment according to department protocol; clean exam and procedure rooms, instruments, and equipment between visits; clean the sterilizer according to its maintenance schedule and keep records; order, sort, and store supplies; and restock rooms.
  • Respect and promote patient rights, respond appropriately to emergency codes, and promptly share patient- or staff-related problems with immediate supervisors.
  • Perform other duties as assigned.

Benefits

  • Comprehensive benefits package including medical, dental, vision, and life insurance, plus a variety of a la carte options.
  • Employee wellness incentive program.
  • Competitive pay.
  • On-the-job learning and career growth and development opportunities, including leadership and development training.
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