Medical Assistant (MA) - Urgent Care

ConvenientMD • Ludlow, MA

15d • $20 - $28

About The Position

ConvenientMD is seeking a Medical Assistant to support high-quality patient care, assist healthcare providers, and help ensure smooth clinic operations. The role is part of a clinical team focused on improving health outcomes and promoting wellness in the community.

The Medical Assistant welcomes and assists patients, provides information about medical conditions, treatment plans, and medications, and offers guidance on medication instructions, preventive care, lifestyle modifications, and follow-up care. Clinical work includes triaging patients, taking vital signs and medical histories, performing phlebotomy, assisting with minor procedures, and accurately documenting patient information in electronic health records. In New Hampshire and Maine, the role may also administer prescription medications under the supervision and direction of licensed healthcare providers.

The Medical Assistant coordinates with providers and other clinical team members, contributes to discharge planning, and supports the training of new clinic team members. The position requires 12-hour shifts, including some weekend shifts, with flexibility to work nights, weekends, and holidays. Travel may be required to other nearby clinics for coverage or training.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time availability requires three shifts per week, including at least four Saturday or Sunday shifts per month; part-time and per-diem schedules have separately stated shift requirements.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may take place outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication, collaboration, and teamwork skills.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, patient-focused, proactive, trustworthy, and confident approach to working with patients and colleagues.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients in a welcoming and professional manner and assist with inquiries about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare, and follow-up care.
• Address patient questions and concerns about their health status and treatment options.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Accurately document patient information in electronic health records in compliance with privacy regulations.
• In New Hampshire and Maine, administer medications under the supervision and direction of licensed healthcare providers and in accordance with state requirements.
• Prepare and administer medications accurately, with an understanding of dosages, routes, and potential side effects.
• Communicate patient information and updates effectively with providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Access to discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED