Medical Assistant (MA)- ENT Clinic- Ochsner West Bank- Full Time

Ochsner Clinic Foundation•New Orleans, LA

About The Position

The Medical Assistant provides individualized medical care to assigned patients in person, electronically, and by telephone, as needed, under the supervision of a licensed health care provider. The role assists in delivering health care services to patients of diverse backgrounds and ages, builds positive relationships with patients and families, and works effectively with colleagues to support the efficient flow of patients and the attending physician. The Medical Assistant communicates by phone to address patient needs promptly and accurately and uses company data systems to document pertinent medical information. The position supports patients and providers throughout visits, helps ensure both are prepared, responds to patient questions before departure, and prepares rooms for the next appointment. It also includes providing patient service in person and by phone, completing appropriate documentation and patient registration when necessary, and maintaining clinical knowledge, technical skills, training, and credentials through professional development. The role requires adapting communication and conduct to the patient population and complying with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct.

Requirements

High school diploma or equivalent.
Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for data entry and retrieval of patient information.
Proficiency with Windows-style applications, role-specific software packages, and keyboard use.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal skills.
Strong customer service skills.

Nice To Haves

Completion of a formal training program, such as a Medical Assistant program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain required clinical knowledge, technical skills, training, and credentials through personal professional development.
Perform other assigned and related duties effectively and efficiently.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
Remain knowledgeable about and comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance-related concerns.