Medical Assistant (MA)- ENT Clinic- Ochsner West Bank- Full Time

Ochsner Health•Gretna, LA

3d•Onsite

About The Position

This job provides individualized medical care to assigned patients in person, electronically, and by telephone, as needed, under the supervision of a licensed health care provider. The Medical Assistant supports the delivery of health care services to patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works effectively with colleagues to support efficient patient flow and the attending physician. The role also communicates with patients by phone and uses company data systems to document relevant medical information. The position requires maintaining confidentiality and complying with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program and Standards of Conduct. The employee must report known or suspected unethical conduct and concerns involving patient or employee safety, privacy, or compliance. The description summarizes the role and is not an exhaustive list of duties; responsibilities may change or include other related assignments. The role is based in a healthcare setting and may involve occupational exposure to hazardous medications or hazardous waste, depending on job duties. Physical demands include frequently exerting 10 to 20 pounds of force and occasionally exerting up to 100 pounds of force. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma or equivalent.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Computer skills and dexterity for entering and retrieving patient information.
Proficiency with Windows-style applications, role-specific software packages, and keyboard use.
Effective verbal and written communication skills, including presenting information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal skills.
Strong customer service skills.

Nice To Haves

Completion of a formal training program, such as a Medical Assistant program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Answer the patient’s questions before departure and prepare the room for the next appointment.
Provide excellent patient service through effective in-person and telephone communication.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt conduct and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and choosing an appropriate communication style.
Perform other assigned or related duties effectively and efficiently.
Remain knowledgeable about and comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements.
Immediately report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, patient privacy, or compliance.