Medical Assistant (Podiatry)

Austin Regional Clinic: ARC•Austin, TX

17h

About The Position

Under close supervision of nursing leadership, the Medical Assistant supports provider practice by assisting with direct patient care, patient callbacks, and medication refill requests. The role may include diagnostic testing, maintaining supply inventory, and cleaning and maintaining medical equipment. The Medical Assistant performs duties in compliance with clinic protocols, confidentiality requirements, company policies, and the organization’s mission and philosophy. The position may also support nursing triage by answering incoming calls, assessing whether calls are low or high acuity, resolving nonclinical issues when appropriate, and routing calls requiring clinical intervention to the appropriate staff member. Additional duties may include posting test results to patient portals, assisting providers with procedures, obtaining consents, documenting care in EPIC EMR, and maintaining clinical equipment. The work schedule is Monday through Friday, 7:30 AM to 4:30 PM. Holiday shifts are required as specified by company policy.

Requirements

High school diploma or equivalent.
Meet at least one of the following: Medical Assistant experience; CNA, EMT, PCT, or comparable experience providing direct patient care beyond activities of daily living, including manual vital signs and medication and/or injection experience; or graduation from a medical assistant program.
Complete an AHA-approved Basic Life Support (BLS) Healthcare Provider CPR course and hold a current completion card, or obtain it within 60 days of hire.
Ability to administer medications and injections within the scope of the position within 90 days of hire.
Knowledge of medical terminology.
Excellent organizational skills and phone-listening skills.
Ability to multitask in a fast-paced environment and manage competing priorities.
Excellent customer-service, verbal and written communication, interpersonal, and problem-solving skills.
Ability to work in a team environment and align actions with team members pursuing common goals.
Excellent computer and keyboarding skills, including familiarity with Windows.
Ability to engage others, listen, and adapt responses to meet their needs.
Ability to perform job duties professionally.
Ability to understand, recall, and communicate factual information and to understand, recall, and apply oral or written instructions.
Ability to organize thoughts and ideas into understandable terminology and apply common sense in performing the job.

Nice To Haves

Six months or more of experience as a Medical Assistant.
Medical Assistant certification.

Responsibilities

Room patients, document vital signs, and prepare patients for provider examinations.
Administer medications under physician direction and within the scope of practice after completing required training and testing.
Perform instructed diagnostic tests, including EKGs, audiograms, tympanograms, spirometry, and visual screenings, and document results in EPIC EMR.
Review the provider refill inbox and assist with daily medication refill requests in accordance with ARC refill protocols.
Review the EPIC triage call inbox for callbacks.
Review result notes and call or inform patients of normal laboratory results.
Keep examination rooms stocked, ensure supplies are current and unexpired, and clean rooms as needed, including handling dirty laundry properly.
Stock the laundry cart with fresh linens daily.
Follow directions from the nursing team leader or supervisor and follow clinic protocols.
Provide educational materials to patients as directed.
Comply with company policies, including OSHA, HIPAA, compliance requirements, and the Code of Conduct.
Maintain regular and dependable attendance and follow company core competencies.
Work holiday shifts as required by company policy.
May answer incoming nursing-triage calls, determine whether calls are low or high acuity, continue calls for nonclinical issues when appropriate, and forward calls requiring clinical intervention to the appropriate clinical staff member.
Handle calls and messages involving symptoms or questions, medication refills, referrals, copies of laboratory or immunization records, laboratory-result release to MyChart, provider-approved lab results, pharmacy calls, and medications not covered by insurance.
Use smart phrases when taking phone messages and route messages directly to providers.
Post patient test results through the patient’s MyChart portal and refill medications following ARC protocols.
May assist providers with procedures by setting up equipment, preparing patients, cleaning and storing equipment, obtaining applicable consents, and completing required documentation in EPIC EMR.
May maintain equipment, including autoclaves, and sterilize and wash speculums and check expiration dates.
Perform other duties within the scope of unlicensed personnel as assigned.