Urgent Care - Medical Assistant (MA)

ConvenientMD • Leominster, MA

18d

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care and smooth clinic operations. The role involves assisting healthcare providers, communicating with patients about their medical conditions, treatment plans, medications, preventive care, and follow-up, and helping patients understand their health status and options.

The Medical Assistant conducts preliminary evaluations and triage, takes vital signs and medical histories, performs phlebotomy, assists with minor procedures, and documents patient information in electronic health records in accordance with privacy regulations. In New Hampshire and Maine, the role may also administer prescription medications under the supervision and direction of licensed healthcare providers.

The Medical Assistant collaborates with providers and other clinical team members, communicates patient updates, assists with discharge planning, and supports the training of new clinic team members. The position requires 12-hour shifts, including some weekend shifts, and flexibility to work nights and holidays. Travel may be required for training and, if needed, to other ConvenientMD locations within one hour of the primary clinic.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time employees must work three shifts per week and at least four weekend shifts per month; part-time employees must work two shifts per week and at least two weekend shifts per month; per-diem employees must work four shifts per month, ideally one shift per week.
• Flexibility to work nights, weekends, and holidays.
• Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may be outside the primary clinic within a one-hour commute.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Effective written and verbal communication and the ability to establish positive relationships with patients, team members, and stakeholders.
• Ability to collaborate effectively as part of a team.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
• Compassionate, authentic, patient-focused, proactive, confident, and trustworthy approach to work.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, address their questions, and provide information about medical conditions, treatment plans, medications, and follow-up care.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Provide guidance on lifestyle modifications and preventive healthcare measures.
• Conduct preliminary evaluations to triage patients and assess the urgency of their medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers and follow applicable state regulations.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge when needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED