Medical Assistant - Endocrinology - 40 Hours, Days

BMC Software•Boston, MA

4d•$24 - $29

About The Position

The Medical Assistant supports the Endocrinology, Diabetes and Nutrition clinic in clinical and administrative areas. Under the direction and supervision of a licensed nurse or provider, the Medical Assistant participates in patient care by performing delegated interventions in accordance with hospital policies, procedures, protocols, and standards of practice. Administrative duties include gathering registration information, scheduling appointments, verifying demographic and financial details, and helping facilitate patient flow in the ambulatory setting. Clinical responsibilities include preparing for visits, collecting and documenting patient information and vital signs, assisting with procedures and technical tasks within the role’s scope, handling specimens, supporting patient education, and maintaining equipment and supplies. The Medical Assistant also helps complete visits, supports preventive-care outreach, communicates findings and patient status to the care team, and follows confidentiality, safety, infection-control, and documentation standards. Administrative responsibilities include registration, scheduling, collecting co-payments, verifying insurance and service approvals, maintaining patient records, processing clinic correspondence, coordinating linked appointments, and supporting billing and equipment tracking. The role also involves collaborating with the interdisciplinary team, adapting to clinic needs, participating in training and quality activities, and providing respectful, age-appropriate patient care. The position is full-time, 40 hours per week, on days.

Requirements

High school diploma or GED, plus successful completion of a medical assistant program, successful completion of the second medical-surgical clinical rotation, or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to speak, read, and write English effectively.
Ability to perform basic math and quantitative measurements, such as obtaining height and weight and measuring urine output.
Excellent customer-service skills and the ability to communicate courteously and professionally with patients, the public, staff, outside agencies, and other contacts.
Organizational skills to set priorities and efficiently complete assigned work.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including the ability to access, enter, and interpret computerized data and information.
Ability to maintain strict confidentiality of confidential or sensitive information.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide respectful, non-discriminatory patient care that protects patient autonomy, dignity, confidentiality, and rights.
Perform delegated patient-care interventions under the direction of a licensed nurse or provider and within the role’s scope.
Collaborate with nurses, providers, clinic managers, and interdisciplinary team members to coordinate assignments, priorities, and task completion.
Monitor patient flow, communicate wait-time updates, notify staff of patient arrivals, and escort patients to exam rooms.
Conduct pre-visit chart reviews and prepare for upcoming visits, including identifying patient-care needs and entering orders for labs and tests according to clinic guidelines.
Collect and document patient identifiers, vital signs, chief complaints, histories, allergies, smoking status, medications, immunization information, and screening results.
Prepare patients for provider visits, anticipate and set up needed equipment and supplies, and alert providers to patient readiness or abnormal findings.
Perform appropriate clinical and technical tasks, which may include point-of-care testing, glucose checks, EKGs, phlebotomy, specimen collection, simple dressing changes, suture removal, and other listed procedures as trained and authorized.
Collect, label, send, and, when needed, deliver specimens with the appropriate laboratory documentation.
Identify emergency or crisis situations and promptly communicate them to a licensed nurse or physician while initiating appropriate actions within the role’s scope.
Use universal precautions and follow isolation, infection-control, and wound-care procedures; arrange for a registered nurse to be present for wound assessment with each dressing change.
Assist with minor procedures by preparing, draping, and prepping patients and setting up and breaking down simple sterile procedures as directed.
Complete patient visits by preparing disposition forms and educational materials and assisting with prior-authorization staging under direction.
Clean and decontaminate equipment and instruments; check, restock, assemble, and replace supplies and equipment; report broken or non-functional items and prepare supply orders.
Use applicable population-health registries or databases for preventive-care outreach, including reviewing records and reminding patients about screening or testing needs.
Perform ambulatory services representative duties, including patient registration, appointment scheduling, and collection of co-payments.
Enter and update demographic, billing, payment, insurance, and other patient information accurately in hospital systems; verify insurance coverage and obtain required service approvals.
Maintain patient records and clinic files, obtain or create medical records, assign record numbers for new patients, screen charts before visits, and coordinate suspected duplicate records with Medical Records.
Handle clinic mail, prepare clinic-specific notices and forms, coordinate linked appointments, reschedule canceled or bumped visits, and enter charge and diagnosis codes as directed.
Track borrowed or rented equipment and maintain equipment logs and records.
Support orientation of new staff and serve as a resource to float-pool staff.
Maintain technical competency, required certificates, and annual education records; attend in-services and participate in staff meetings, quality improvement, and educational activities.
Follow hospital standards, policies, procedures, regulations, attendance and safety rules, and dress-code requirements; adapt to changing clinic needs and work cooperatively with colleagues.