Medical Assistant - Endocrinology - 40 Hours, Days

Boston Medical Center•Boston, MA

About The Position

The Medical Assistant provides clinical and administrative support in an ambulatory endocrinology clinic. Under the direction and supervision of a licensed nurse or provider, the assistant participates in patient care in accordance with hospital policies, procedures, protocols, and standards of practice. Administrative support includes gathering registration information, scheduling appointments, verifying demographic and financial information, and helping facilitate patient flow. Clinical duties include preparing for visits, assisting with patient intake, recording vital signs and relevant history, supporting clinicians with delegated procedures, collecting specimens, maintaining equipment and supplies, and completing documentation. The role also includes patient-flow coordination, population-health outreach, and responding to emergencies within the scope of the position. Administrative duties include registration, scheduling, insurance verification, payment collection, medical-record handling, and related clinic operations. The position is full-time, 40 hours per week, on days.

Requirements

High school diploma or GED, plus at least one of the following: successful completion of a medical assistant program; successful completion of the second medical-surgical clinical rotation; or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to speak, read, and write English effectively.
Ability to perform basic math and quantitative measurements, such as obtaining height and weight and measuring urine output.
Excellent customer-service and communication skills, including courteous, pleasant, and professional interaction with patients, staff, the public, agencies, and other contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on departmental policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized data and information.
Ability to maintain strict confidentiality of sensitive information.
Maintain required certificates, annual education records, and role-specific competencies.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide respectful, non-discriminatory patient care and protect patient autonomy, dignity, confidentiality, and rights.
Perform delegated patient-care interventions under the direction of a licensed nurse or provider; coordinate assignments and communicate task completion and patient findings to the care team.
Monitor patient flow, communicate wait-time updates, notify staff of patient arrivals, greet patients, and escort them to exam rooms.
Review charts and prepare for upcoming visits, including identifying care needs and entering orders for labs or tests in accordance with clinic guidelines.
Support patient intake by checking identifiers; collecting and documenting vital signs, chief complaint, relevant histories, allergies, smoking status, medications, and immunization information; and helping patients prepare for provider visits.
Set up necessary equipment and supplies, administer appropriate health screens and questionnaires, arrange refill information for provider review, download glucometer or other device data, and alert providers to patient readiness or abnormal findings.
Collect, label, send, and deliver specimens with appropriate laboratory documentation; perform delegated technical skills such as phlebotomy, point-of-care testing, EKGs, glucose finger sticks, and other listed clinic tasks as trained and authorized.
Provide basic skin care and wound care, follow universal precautions and isolation procedures, and arrange for a registered nurse to be present for wound assessment at each dressing change.
Assist licensed personnel with minor procedures by setting up and breaking down equipment, and drape or prepare patients as directed.
Complete visit-related tasks such as printing disposition forms and education materials and assisting with prior-authorization staging under direction.
Clean and decontaminate equipment and instruments; check, restock, assemble, and maintain supplies and patient equipment; report broken or non-functional equipment and prepare supply orders.
Use applicable population-health registries or databases for preventive-care outreach, including reviewing patient data and reminding patients about screenings or tests.
Perform ambulatory administrative duties, including registration, scheduling, collecting co-payments, updating patient demographic and billing information, verifying insurance and prior approvals, and directing patients with financial concerns to appropriate staff.
Create, obtain, maintain, and distribute medical records; screen charts for relevant results; enter or communicate patient, lab, and imaging information; prepare clinic forms and correspondence; and handle clinic mail.
Coordinate linked appointments, reschedule patients from canceled or bumped sessions, enter charge and diagnosis codes as directed, and arrange return of borrowed or rented equipment while maintaining required logs.
Support advanced administrative activities where assigned, such as scheduling urgent patients, completing billing batches for advanced clinical activities, and maintaining special-procedure lists, areas, equipment, inventories, and vendor logs.
Support clinic operations by adapting to changing needs, assisting or floating to other teams, coordinating breaks, participating in staff meetings and quality-improvement or education activities, maintaining competencies and required certificates, and following hospital standards and regulations.
Perform other duties as needed or assigned.