Medical Assistant - Primary Care - 40 Hours, Days

BMC Software•Boston, MA

1d•$24 - $29

About The Position

The Medical Assistant provides medical and nursing support to provider staff in an ambulatory Primary Care setting under the supervision of the Nurse Manager and direction of licensed nurses or providers. The role includes delegated patient-care activities, specimen procurement and phlebotomy, technical procedures, patient intake, documentation, and support for clinical workflows, in accordance with hospital policies and applicable professional standards. The position also performs clerical and administrative duties associated with ambulatory services, including patient registration, scheduling, insurance verification, payments, medical-record handling, billing-related data entry, and coordination of appointments and clinic records. The Medical Assistant supports patient flow, preventive-care outreach, equipment and supply readiness, and communication among patients and the interdisciplinary care team. The employee is expected to maintain patient confidentiality, follow safety and infection-control procedures, participate in ongoing education and competency activities, and provide respectful, age-appropriate patient care. Schedule: Full time, 40 hours per week, days, working four 10-hour shifts. Compensation range: $24.46–$28.64. The employer describes benefits including medical, dental, vision and pharmacy benefits, 403(b) savings matches, earned-time cash out, paid time off, career advancement opportunities, and resources supporting employee and family wellbeing.

Requirements

High school diploma or GED, plus at least one of the following: successful completion of a medical assistant program; successful completion of the second medical-surgical clinical rotation; or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Pass clinical competency testing.
Ability to effectively speak, read, and write English.
Ability to perform basic math and quantitative measurements.
Excellent customer-service skills and ability to communicate courteously and professionally with patients, the public, staff, outside agencies, and other contacts.
Organizational skills to set priorities and efficiently complete assigned work.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized data and information.
Ability to maintain strict confidentiality of sensitive information.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide appropriately delegated patient-care interventions under the direction of a licensed nurse or provider.
Collaborate with the licensed nurse or clinic manager to prioritize assignments, communicate task status, and report patient findings.
Monitor patient flow, communicate wait-time updates, notify staff of patient arrivals, and escort patients to exam rooms.
Review charts and prepare for upcoming visits, identify care needs, enter orders for labs and tests, and prepare required equipment and supplies.
Collect and document patient identifiers, vital signs, chief complaint, histories, allergies, smoking status, medications, immunization information, and other intake data.
Administer preventive-care and population-health screens and questionnaires and record results in the medical record.
Alert providers to patient readiness and abnormal findings; arrange refill information for provider approval and download device data for review.
Collect, label, send, and when needed deliver specimens with appropriate laboratory requisitions; perform phlebotomy and suture removals.
Perform delegated technical tasks and procedures within training and competency, including listed point-of-care tests, routine EKGs, wound-care tasks, and procedure setup and breakdown.
Use universal precautions, follow isolation procedures, perform initial equipment and instrument cleaning or decontamination, and arrange for a registered nurse to be present for wound assessments at dressing changes.
Assist with patient preparation and draping for procedures under licensed staff direction, and help complete visits by providing disposition forms and patient education materials.
Maintain, restock, assemble, inspect, and report problems with patient-care equipment and supplies; prepare supply orders and maintain applicable logs and records.
Use population-health registries or other databases for preventive-care outreach, including reviewing patient data and reminding patients about needed tests or screenings.
Perform ambulatory clerical duties, including registration, scheduling, collecting co-payments, updating demographic and billing data, and verifying insurance coverage and required prior approvals.
Create, obtain, organize, and distribute medical records; maintain clinic files, review charts and results, and coordinate with Medical Records regarding suspected duplicate records.
Enter appropriate charges and diagnosis codes, manage clinic correspondence and forms, coordinate linked appointments, reschedule patients, and arrange return of borrowed or rented equipment.
Orient new staff and serve as a resource to float-pool staff; participate in staff meetings, quality-improvement and education activities, and ongoing competency training.
Follow hospital policies, standards, regulations, attendance and safety requirements, and patient-rights and confidentiality expectations; contribute to a respectful, collaborative work environment.
Perform other duties as needed or assigned.