Medical Assistant - Primary Care - 40 Hours, Days

BMC Software•Boston, MA

1d•$24 - $29

About The Position

The Medical Assistant provides clinical and administrative support in a primary care clinic. Under the direction and supervision of a licensed nurse or provider, the assistant participates in patient care in accordance with hospital policies, procedures, protocols, and standards of practice. Administrative work includes collecting registration information, scheduling appointments, verifying demographic and financial information, and supporting patient flow in the ambulatory setting. The role includes patient intake, chart preparation, delegated clinical tasks and procedures, specimen handling, equipment and supply maintenance, patient education support, documentation, and coordination with the interdisciplinary care team. The Medical Assistant also performs ambulatory administrative duties such as registration, insurance verification, scheduling, record management, and collecting payments. The position is full-time, scheduled for 40 hours per week on days, with four 10-hour shifts.

Requirements

High school diploma or GED, plus successful completion of a medical assistant program, successful completion of the second medical-surgical clinical rotation, or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to speak, read, and write English effectively.
Ability to perform basic math and quantitative measurements.
Excellent customer service and the ability to communicate courteously and professionally with patients, the public, staff, agencies, and other contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to interpret and use basic medical terminology and abbreviations accurately.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized information.
Ability to maintain strict confidentiality of sensitive information.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide respectful, non-judgmental, non-discriminatory care that protects patient autonomy, dignity, confidentiality, and rights.
Perform appropriately delegated patient-care interventions under the direction of a licensed nurse or provider.
Collaborate with nurses, clinic managers, and the interdisciplinary team to prioritize work, communicate task status, and report patient data findings.
Monitor patient flow, communicate wait-time updates, notify staff of patient arrivals, and escort patients to exam rooms.
Conduct pre-visit chart reviews, identify care needs, enter orders for upcoming lab tests and procedures per clinic guidelines, and prepare required equipment and supplies.
Complete patient intake, including verifying identifiers, recording vital signs and histories, documenting medications and allergies, updating pharmacy information, collecting immunization information, and administering relevant screening questionnaires.
Alert providers when patients are ready and communicate abnormal findings.
Collect, label, send, and, when needed, deliver specimens with appropriate laboratory documentation.
Perform delegated clinical skills and procedures as trained and authorized, which may include point-of-care testing, phlebotomy, EKGs, glucose testing, dressing changes, suture removal, and procedure setup.
Provide basic skin care and wound care, use universal precautions, and arrange for a registered nurse to be present for wound assessments at dressing changes.
Assist licensed staff with minor procedures, including setup, breakdown, patient draping, and preparation as directed.
Follow isolation procedures and perform initial cleaning and decontamination of equipment, materials, and instruments.
Maintain inventories, restock and assemble supplies and equipment, report broken or nonfunctional items, and prepare supply orders.
Support population health outreach by reviewing registry data and reminding patients about preventive care, tests, and screenings.
Complete visit-related tasks such as printing disposition forms and patient education materials and assisting with prior authorization preparation as directed.
Perform registration, scheduling, and copayment collection duties; gather and update demographic, billing, and payment information.
Verify insurance coverage and prior-authorization requirements, obtain approvals when necessary, and follow collection and cash-control policies.
Create or obtain medical records, maintain clinic files, prepare charts and forms, coordinate records issues, and enter patient, laboratory, imaging, and charge information as directed.
Coordinate appointments, including linked services and rescheduling patients from canceled or changed clinic sessions.
Maintain equipment logs, track borrowed or rented equipment, handle clinic mail, and distribute records and materials to appropriate staff.
Support orientation of new staff and serve as a resource to float-pool staff.
Follow hospital standards, policies, procedures, regulations, attendance and safety requirements, and participate in staff meetings, quality improvement, and ongoing education.
Adapt to changing clinic needs, coordinate breaks with the practice unit, collaborate constructively with coworkers, and act on performance feedback.
Perform other duties as needed.