Medical Assistant (MA) - Urgent Care

ConvenientMD • Waterville, ME

19d

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care, assist healthcare providers, and help ensure smooth clinic operations. The role involves welcoming patients, answering questions about their conditions and treatment, explaining prescribed medications and potential adverse reactions, and offering guidance on lifestyle changes, preventive care, and follow-up. Medical Assistants support clinical operations by conducting preliminary patient evaluations and triage, taking vital signs and medical histories, performing phlebotomy, assisting with minor procedures, and maintaining accurate electronic health records in compliance with privacy regulations. In New Hampshire and Maine, the role may also administer prescription medications under the supervision and direction of licensed healthcare providers. The Medical Assistant collaborates with the clinical team on patient care, communicates patient updates, assists with discharge plans, and supports training for new clinic team members. The position requires 12-hour shifts, including some weekend work, and flexibility to work nights, weekends, and holidays. Travel may be required to nearby clinics for coverage or training.

Requirements

• High school diploma or GED.
• Medical Assistant certification and at least one year of experience, or two years of experience working as a Medical Assistant.
• Current Basic Life Support (BLS) certification from the American Heart Association or American Red Cross; CPR, ACLS, and online-only classes are not accepted.
• Ability to work 12-hour shifts. Full-time schedule: three shifts per week, with at least four shifts per month on a Saturday or Sunday. Part-time schedule: two shifts per week, with at least two shifts per month on a Saturday or Sunday. Per diem schedule: four shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• If needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts, which may take place outside the primary clinic within a one-hour commute.
• Compassionate, authentic, patient-focused approach.
• Proactive and confident written and verbal communication skills, including raising concerns as they arise.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-player approach.
• Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.

Nice To Haves

• One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

• Engage with patients professionally, answer inquiries, and provide information about medical conditions, treatment plans, and medications.
• Explain prescribed medications, including dosage instructions and potential adverse reactions.
• Offer guidance on lifestyle modifications, preventive healthcare, and follow-up care; address patient questions and concerns.
• Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
• Take vital signs and medical histories, perform phlebotomy, and assist with minor medical procedures.
• Accurately document patient information in electronic health records while complying with privacy regulations.
• In New Hampshire and Maine, administer prescription medications under the supervision and direction of licensed healthcare providers, following applicable state regulations and guidelines.
• Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
• Coordinate patient care with the clinical team and communicate patient information and updates to providers and other healthcare professionals.
• Collaborate with providers on discharge plans and assist with discharge as needed.
• Welcome and support the training of new clinic team members.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED