Medical Assistant - Podiatry - 40 Hours, Days

Boston Medical Center•Boston, MA

14h

About The Position

The Medical Assistant provides clinical and administrative support in the Podiatry Clinic. Under the direction and supervision of a licensed nurse or provider, the Medical Assistant participates in patient care by performing delegated clinical tasks in accordance with hospital policies, procedures, protocols, and standards of practice. Administrative work includes gathering registration information, scheduling appointments, verifying demographic and financial information, and helping facilitate patient flow in the ambulatory setting. Clinical duties include preparing for visits, collecting and documenting patient information and vital signs, supporting patient intake, setting up equipment and supplies, collecting specimens, performing designated technical tasks, assisting with procedures, and communicating findings or urgent concerns to licensed staff. The Medical Assistant also supports patient education, infection control, equipment care, inventory, and population health outreach. Some specialty-clinic procedures may require additional training or certification. Administrative duties include registration, scheduling, payment collection, insurance verification and authorization, maintaining records and clinic files, coordinating appointments, updating patient account information, and supporting billing and equipment logs. The role also involves maintaining competency and required training, adapting to changing clinic needs, collaborating with coworkers, and protecting patient rights and confidentiality. This is a full-time, 40-hour-per-week, day-schedule position.

Requirements

High school diploma or GED, plus at least one of the following: successful completion of a medical assistant program; successful completion of the second medical-surgical clinical rotation; or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to effectively speak, read, and write English.
Ability to perform basic math and quantitative measurements.
Excellent customer-service skills and the ability to communicate courteously and professionally with patients, the public, staff, outside agencies, and other contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized data and information.
Ability to maintain strict confidentiality of sensitive information.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide respectful, non-judgmental, non-discriminatory care that protects patient autonomy, dignity, confidentiality, and rights.
Perform delegated patient-care interventions under the direction of a licensed nurse or provider.
Collaborate with the licensed nurse and clinic team to prioritize assignments, communicate task completion, and report patient findings.
Monitor patient flow, update patients about wait times, and notify appropriate staff when patients arrive.
Conduct pre-visit chart review and prepare for upcoming visits according to clinic guidelines and protocols.
Escort patients to exam rooms and assist with intake, including identity checks, vital signs, histories, allergies, medications, immunization information, and screening questionnaires.
Prepare patients for provider visits and anticipate or set up required equipment and supplies.
Enter orders for upcoming laboratory tests and other procedures as directed by clinic guidelines and protocols.
Collect, label, send, and, when needed, deliver specimens with appropriate laboratory documentation.
Perform assigned technical tasks, which may include point-of-care testing, EKGs, phlebotomy, specimen collection, suture removal, simple dressing changes, and other listed clinical activities.
Assist licensed staff with minor procedures, including setting up and breaking down simple sterile procedures and draping or preparing patients as directed.
Provide basic skin care and wound care within role scope, arranging for a registered nurse to be present for wound assessment at each dressing change.
Identify emergencies or crisis situations and promptly communicate them to the licensed nurse or physician while taking appropriate actions within the role’s scope.
Maintain accurate patient documentation and comply with department documentation standards.
Support completion of patient visits by printing disposition forms and patient education materials and assisting with authorization-related staging as directed.
Follow isolation procedures and perform initial cleaning or decontamination of equipment, materials, and instruments.
Check, restock, assemble, and maintain patient equipment and supplies; report broken or nonfunctional items and prepare supply order forms.
Use applicable population health registries or databases to review patient data and conduct preventive-care outreach.
Perform ambulatory administrative support, including registration, scheduling, collecting co-payments, and gathering or updating patient information at each visit.
Verify insurance coverage and prior-approval requirements, obtain required approvals, and enter information into the hospital billing system.
Follow collection and cash-control policies, inform patients of financial obligations, collect payments, and refer patients with financial concerns to appropriate staff.
Create or obtain medical records, assign record numbers to new patients, maintain clinic files, and coordinate suspected duplicate records with Medical Records.
Screen charts and use computer systems to access or enter patient information and communicate relevant findings to the healthcare team.
Prepare clinic files and forms, mail clinic notices, handle clinic mail, coordinate linked appointments, and reschedule patients when sessions are canceled or changed.
Enter charge and diagnosis codes as directed, track borrowed or rented equipment, and maintain appropriate equipment logs and records.
Support advanced specialty-clinic administrative duties, including urgent scheduling, billing batches, special-procedure lists and areas, inventory, equipment inspection, vendor logs, and service requests, as assigned.
Orient new staff and serve as a resource to float-pool staff.
Maintain a presentable appearance and visible hospital identification, adapt to changing clinic needs, coordinate breaks, and contribute to a positive, collaborative work environment.
Participate in staff meetings, quality improvement and education activities, in-services, and ongoing competency training; maintain required certificates and education records.
Comply with hospital standards, policies, procedures, regulations, attendance requirements, safety practices, and infection-control requirements.
Perform other duties as needed.