Medical Assistant - SSH Urgent Care

South Shore Health•Kingston, MA

4d•Onsite

About The Position

The Medical Assistant supports the practice and helps maintain efficient patient flow. Clinical duties include maintaining universal precautions; rooming patients; taking vital signs and measurements; performing phlebotomy as needed; administering vaccines; and performing treatments and procedures as ordered by a provider. The role also includes patient education and counseling, testing and screenings, maintaining and stocking patient rooms, and ordering and tracking supplies. Administrative duties include making appointments, filing, answering phones, preparing correspondence and patient charts, and obtaining referrals and paperwork from referring physician offices. The Medical Assistant assists with routine and complex procedures under the supervision of an MD, NP, or PA, including minor procedures and wound care, and serves as a chaperone when needed. The role supports front-desk coverage, communicates with patients and clinical staff, handles test-result follow-up under provider direction, and contributes to staff training, scheduling, safety, and quality patient care.

Requirements

Basic Life Support (BLS) certification from the American Heart Association, including courses offered through South Shore Health.
Experience in a clinical setting is preferred.
High school diploma or equivalent is preferred.
Completion of a Medical Assistant program is preferred.
Certified Medical Assistant certificate is preferred.

Nice To Haves

High school diploma or equivalent.
Completion of a Medical Assistant program.
Experience in a clinical setting.
Certified Medical Assistant certificate.

Responsibilities

Greet patients professionally, escort them to exam rooms, and assist with check-in and check-out as needed.
Assist with routine and complex procedures under the supervision of an MD, NP, or PA, including minor procedures and wound care; act as a chaperone when needed.
Take and document vital signs.
Support administrative operations by scheduling appointments, processing orders, collecting encounter forms, answering phones, and preparing correspondence and patient charts.
Determine the reason for a visit or phone call, identify matters requiring immediate response, take messages, and notify appropriate medical staff.
Coordinate room rotations and assist with procedures as directed by a provider.
Receive test results for physicians and contact patients with laboratory and test follow-up under physician or nurse practitioner direction.
Clean instruments and equipment according to infection-control guidelines and maintain sterilizer competencies.
Communicate critical patient information to nurses and providers, maintain professional conduct, and foster a positive, collaborative team environment.
Communicate schedule changes to physicians, nurse practitioners, physician assistants, staff, and patients; verify the end-of-clinic schedule and provide it to the Program Director.
Assist the Nursing Supervisor with weekly Medical Assistant schedules; participate in daily huddles, attend 75% of scheduled staff meetings, and attend workflow and other meetings as needed.
Cross-train to cover front-desk duties, including patient check-in and check-out, answering patient questions, and related administrative tasks.
Manage email communications promptly, remain current with organizational communications, use relevant computer applications, and upload photographs into Meditech and i-heal.
Orient new employees using the established checklist and serve as a role model and mentor by providing training and support on workflows and policies.
Collaborate with the Nursing Supervisor on yearly evaluations, including feedback, chart review, competency review, and personnel-policy compliance.
Work two sessions of the annual flu clinics.
Promote a culture of safety by demonstrating equipment competencies, verifying patient identity, following hand-hygiene and universal-precaution guidelines, using personal protective equipment, disposing of hazardous materials properly, using proper body mechanics, and following the chain of communication.
Perform other duties as required.
Work the required weekend and holiday schedule, including two weekend shifts per month.