Medical Assistant - SSH Urgent Care

South Shore Health•Kingston, MA

7d•$23 - $33•Onsite

About The Position

The Medical Assistant supports the practice and helps maintain efficient patient flow. Clinical duties include maintaining universal precautions, rooming patients, taking vital signs and measurements, performing phlebotomy as needed, administering vaccines, and carrying out treatments and procedures as ordered by providers. The role also includes patient education and counseling, testing and screenings, maintaining and stocking patient rooms, and ordering and tracking supplies. Administrative work includes making appointments, filing, answering phones, preparing correspondence and patient charts, and obtaining referrals and paperwork from referring physician offices. The Medical Assistant works under the supervision of physicians, nurse practitioners, or physician assistants when assisting with routine and complex procedures, wound care, and other clinical tasks. The role coordinates room rotations and schedule changes, communicates patient information to clinical staff, supports patient follow-up for laboratory and test results as directed, and may cover front-desk duties. The Medical Assistant also helps train and mentor new employees, participates in staff meetings and huddles, supports yearly evaluations and competency reviews, and takes part in two annual flu-clinic sessions. The position is part-time. Schedules and locations vary weekly and include rotating weekends and holidays, with two weekend shifts required per month. Operating hours are Monday through Friday, 9 a.m.–7 p.m. (10-hour shifts), and Saturday and Sunday, 9 a.m.–4 p.m. (7-hour shifts).

Requirements

Basic Life Support (BLS) certification from the American Heart Association, including courses offered through South Shore Health.
High school diploma or equivalent preferred.
Completion of a Medical Assistant program preferred.
Experience in a clinical setting preferred.
Certified Medical Assistant certificate preferred.
Ability to work two weekend shifts per month and rotating weekends and holidays.
Ability to demonstrate required office and clinical equipment competencies.

Nice To Haves

High school diploma or equivalent.
Completion of a Medical Assistant program.
Certified Medical Assistant certificate.
Experience in a clinical setting.

Responsibilities

Greet patients professionally, escort them to exam rooms, and support efficient patient flow.
Assist physicians, nurse practitioners, and physician assistants with routine and complex procedures, minor procedures, and wound care; act as a chaperone when needed.
Take and document vital signs and measurements.
Perform phlebotomy as needed, administer vaccines, and perform treatments and procedures as ordered by providers.
Provide patient education and counseling and perform testing and screenings.
Assist with greeting patients, scheduling appointments, processing orders, collecting encounter forms, answering phones, and other administrative duties.
Determine the reason for patient visits or calls, flag urgent matters, take messages, and notify appropriate medical staff.
Coordinate room rotations and communicate schedule changes with clinicians, staff, and patients.
Receive test results and contact patients about laboratory and test follow-up under the direction of a physician or nurse practitioner.
Clean instruments and equipment according to infection-control guidelines and maintain sterilizer competencies.
Communicate critical patient information to nurses and providers and maintain professional, positive, collaborative customer service.
Verify clinic schedules, provide them to the Program Director, and assist the Nursing Supervisor with weekly Medical Assistant schedules.
Participate in daily huddles, attend 75% of scheduled staff meetings, and attend workflow or other meetings as needed.
Cross-train to cover front-desk duties, including patient check-in and checkout, answering questions, and related administrative tasks.
Manage email communications and use computer applications including Meditech, Lotus Notes, and i-heal; assist with uploading photographs into Meditech and i-heal.
Orient new employees using the established checklist and departmental protocols, policies, and workflows; serve as a role model and mentor.
Collaborate with the Nursing Supervisor on yearly evaluations, chart reviews, competency reviews, and personnel-policy compliance.
Participate in two sessions of the annual flu clinics.
Follow safety practices, including patient identification, hand hygiene, universal precautions, appropriate personal protective equipment, hazardous-material disposal, proper body mechanics, and chain-of-command procedures.
Work the required rotating weekend and holiday schedule and perform other duties as required.