Medical Assistant - SSH Urgent Care

South Shore Health•Kingston, MA

6d•Onsite

About The Position

The Medical Assistant supports the practice and helps maintain efficient patient flow. Clinical duties include rooming patients; taking vital signs and measurements; performing phlebotomy as needed; administering vaccines; and carrying out treatments, procedures, testing, and screenings as directed. The Medical Assistant also supports patient education and counseling, maintains and stocks patient rooms, and orders and tracks supplies. Administrative duties include scheduling appointments, filing, answering phones, preparing correspondence and patient charts, and obtaining referrals and paperwork from referring physician offices. The role includes assisting with routine and complex procedures under the supervision of an MD, NP, or PA; assisting with minor procedures and wound care; acting as a chaperone when needed; coordinating room rotations; and helping with patient follow-up for test results. The Medical Assistant supports front-desk coverage when needed and participates in staff huddles, meetings, training, and workflow activities. The position also includes mentoring and orienting new employees, contributing to yearly evaluations and competency reviews, and participating in two sessions of the annual flu clinics. The Medical Assistant is expected to maintain professional, collaborative, patient-focused service and follow safety, infection-control, patient-identification, hand-hygiene, PPE, hazardous-material-disposal, and body-mechanics requirements. The schedule and location vary weekly and include rotating weekends and holidays, with two weekend shifts required per month. Operating hours are Monday through Friday, 9 a.m.–7 p.m., and Saturday and Sunday, 9 a.m.–4 p.m.

Requirements

Basic Life Support (BLS) certification from the American Heart Association, including courses offered through South Shore Health.
Work the required weekend and holiday schedule, including two weekend shifts per month.
High school diploma or equivalent preferred.
Completion of a Medical Assistant program preferred.
Experience in a clinical setting preferred.

Nice To Haves

Certified Medical Assistant certificate preferred.
High school diploma or equivalent preferred.
Completion of a Medical Assistant program preferred.
Experience in a clinical setting preferred.

Responsibilities

Greet patients professionally and escort them to exam rooms.
Assist with routine and complex procedures under the supervision of an MD, NP, or PA, including minor procedures and wound care; act as a chaperone when needed.
Take and document vital signs and measurements.
Support the administrative team with greeting patients, scheduling appointments, processing orders, collecting encounter forms, and answering telephones.
Determine the reason for visits or calls, flag matters requiring immediate response, take messages, and notify appropriate medical staff.
Coordinate room rotations and assist with procedures as directed and supervised by an MD, NP, or PA.
Receive test results for physicians and contact patients regarding laboratory and test follow-up under physician or nurse practitioner direction.
Clean instruments and equipment according to infection-control guidelines and maintain sterilizer competencies.
Communicate critical patient information to nurses and providers and maintain professional, collaborative conduct and excellent customer service.
Communicate schedule changes to physicians, nurse practitioners, physician assistants, staff, and patients; verify and submit clinic schedules as required.
Assist the Nursing Supervisor with weekly Medical Assistant schedules; participate in daily huddles and scheduled staff and workflow meetings.
Cross-train to cover front-desk duties, including patient check-in and check-out, answering patient questions, and related administrative tasks.
Manage email communications in a timely manner and remain current with division and organizational communications.
Use computer applications, including Meditech, Lotus Notes, and i-heal, and assist with uploading photographs into Meditech and i-heal.
Orient and mentor new employees using the established check-off sheet, reviewing protocols, policies, workflows, and new practices.
Collaborate with the Nursing Supervisor on yearly evaluations, feedback, chart reviews, competency reviews, and personnel-policy compliance.
Work two sessions of the annual flu clinics.
Maintain safety and infection-control practices, verify patient identification before care or procedures, use proper hand hygiene and PPE, dispose of hazardous materials appropriately, use proper body mechanics, and follow the chain of communication.
Perform other duties as required.