Medical Assistant - SSH Urgent Care

South Shore Health•Kingston, MA

5d•Onsite

About The Position

The Medical Assistant supports the practice and helps maintain efficient patient flow. Clinical duties include maintaining universal precautions, rooming patients, taking vital signs and measurements, performing phlebotomy as needed, administering vaccines, and performing provider-ordered treatments and procedures. The role also includes patient education, counseling, testing, and screenings. The Medical Assistant maintains, sets up, and stocks patient rooms and orders and tracks supplies. Administrative responsibilities include making appointments, filing, answering phones, preparing correspondence and patient charts, and obtaining referrals and paperwork from referring physician offices. The Medical Assistant works under the supervision of physicians, nurse practitioners, or physician assistants for procedures and assists with minor procedures, wound care, and chaperoning as needed. The role coordinates room rotations and patient communications, supports front desk coverage, and contributes to staff scheduling, training, evaluations, and safety practices. The position requires rotating weekend and holiday work, including two weekend shifts per month; schedules and locations vary weekly.

Requirements

Basic Life Support (BLS) certification from the American Heart Association, including courses offered through SSH.
Ability to work the required weekend and holiday schedule, including two weekend shifts per month.
Experience in a clinical setting is preferred.
High school diploma or equivalent is preferred.
Completion of a Medical Assistant program is preferred.
Certified Medical Assistant certificate is preferred.

Nice To Haves

High school diploma or equivalent.
Completion of a Medical Assistant program.
Experience in a clinical setting.
Certified Medical Assistant certificate.

Responsibilities

Greet patients professionally, escort them to exam rooms, and assist with check-in and check-out as needed.
Assist with routine and non-routine procedures under the supervision of an MD, NP, or PA, including minor procedures and wound care; act as a chaperone when needed.
Take and document vital signs and measurements.
Assist the administrative team with scheduling appointments, processing orders, collecting encounter forms, answering telephones, and handling related office tasks.
Determine the reason for patient visits or calls, flag matters requiring immediate response, take messages, and notify appropriate medical staff.
Coordinate room rotations and assist with procedures as directed by an MD, NP, or PA.
Receive test results for physicians and contact patients with follow-up regarding labs and tests under the direction of a physician or nurse practitioner.
Clean instruments and equipment according to infection control guidelines and maintain sterilizer competencies.
Communicate critical patient information to nurses and providers and support a professional, collaborative, patient-focused environment.
Communicate schedule changes to physicians, nurse practitioners, physician assistants, staff, and patients; verify the end-of-clinic schedule and provide it to the Program Director.
Assist the Nursing Supervisor with weekly Medical Assistant schedules, participate in daily huddles, attend at least 75% of scheduled staff meetings, and attend workflow or other meetings as needed.
Cross-train to cover the front desk, including patient check-in/check-out, answering patient questions, and related administrative tasks.
Manage email communications in a timely and appropriate manner and stay current with division and organizational communications.
Use computer applications including Meditech, Lotus Notes, and i-heal; assist with uploading photographs into Meditech and i-heal.
Orient and mentor new employees using the established check-off sheet, reviewing protocols, policies, and workflows and supporting new workflows and policies.
Collaborate with the Nursing Supervisor on yearly evaluations by providing feedback, assisting with chart review, reviewing yearly competencies, and ensuring compliance with personnel policies.
Work two sessions of the annual flu clinics.
Promote a culture of safety by demonstrating equipment competencies; verifying patient identification; following CDC hand hygiene guidelines and universal precautions; using personal protective equipment; disposing of hazardous materials appropriately; using proper body mechanics; and following the chain of communication and command.
Perform other duties as required.