Medical Assistant - SSH Urgent Care

South Shore Health•Kingston, MA

7d•$23 - $33•Onsite

About The Position

The Medical Assistant supports the practice and helps maintain efficient patient flow. Clinical duties include maintaining universal precautions; rooming patients; taking vital signs and measurements; performing phlebotomy as needed; administering vaccines; and performing treatments, procedures, testing, and screenings as directed. The role also includes patient education and counseling, maintaining and stocking patient rooms, and ordering and tracking supplies. Administrative duties include making appointments, filing, answering phones, preparing correspondence and patient charts, obtaining referrals and paperwork from referring physician offices, and assisting with patient check-in and checkout. The Medical Assistant works under the supervision of physicians, nurse practitioners, or physician assistants, communicates relevant patient information to clinical staff, and contributes to a collaborative, safe patient-care environment. The schedule and location vary weekly, with rotating weekend and holiday work and two required weekend shifts per month.

Requirements

Basic Life Support (BLS) certification from the American Heart Association, including courses offered through South Shore Health.
High school diploma or equivalent is preferred.
Completion of a Medical Assistant program is preferred.
Experience in a clinical setting is preferred.
Certified Medical Assistant certificate is preferred.

Nice To Haves

High school diploma or equivalent.
Completion of a Medical Assistant program.
Experience in a clinical setting.
Certified Medical Assistant certificate.

Responsibilities

Greet patients professionally and escort them to exam rooms.
Assist with routine and complex procedures, minor procedures, and wound care under the supervision of a physician, nurse practitioner, or physician assistant; act as a chaperone when needed.
Take and document vital signs.
Assist with greeting patients, scheduling appointments, processing orders, collecting encounter forms, and answering telephones.
Determine the reason for a visit or phone call, identify matters requiring an immediate response, take messages, and notify appropriate medical staff.
Coordinate room rotations.
Receive test results and contact patients about laboratory and test follow-up under the direction of a physician or nurse practitioner.
Clean instruments and equipment according to infection-control guidelines and maintain sterilizer competencies.
Provide excellent customer service, communicate critical patient information to nurses or providers, and contribute to a professional, positive, team-oriented environment.
Communicate schedule changes to physicians, nurse practitioners, physician assistants, staff, and patients; verify the schedule at the end of clinic and provide it to the Program Director.
Assist the Nursing Supervisor with weekly Medical Assistant schedules; participate in daily huddles, attend 75% of scheduled staff meetings, and attend workflow or other meetings as needed.
Cross-train to cover front-desk duties, including patient check-in and checkout, answering patient questions, and related administrative tasks.
Manage email communications in a timely and appropriate manner and remain current with division and organizational communications.
Use computer applications, including Meditech, Lotus Notes, and i-heal; assist with uploading photographs into Meditech and i-heal.
Orient new employees using the established checklist and serve as a role model and mentor by supporting training and explaining and monitoring workflows and policies.
Collaborate with the Nursing Supervisor on yearly evaluations, including providing feedback, assisting with chart review, reviewing annual competencies, and ensuring compliance with personnel policies.
Work two sessions of the annual flu clinics.
Promote safety by demonstrating equipment competencies, verifying patient identification, following CDC hand-hygiene guidelines and universal precautions, using personal protective equipment, disposing of hazardous materials appropriately, using proper body mechanics, and following the chain of communication.
Work the required rotating weekend and holiday schedule, including two weekend shifts per month.
Perform other duties as required.