Medical Assistant - SSH Urgent Care

South Shore Health•Kingston, MA

7d•$23 - $33•Onsite

About The Position

The Medical Assistant supports the practice and helps maintain efficient patient flow. Clinical duties include maintaining universal precautions; rooming patients; taking vital signs and measurements; performing phlebotomy as needed; administering vaccines; and performing treatments, procedures, tests, and screenings as directed. The role also includes patient education and counseling, maintaining and stocking patient rooms, and ordering and tracking supplies. Administrative duties include scheduling appointments, filing, answering phones, preparing correspondence and patient charts, and obtaining referrals and paperwork from referring physician offices. The Medical Assistant works under the supervision of physicians, nurse practitioners, and physician assistants; assists with routine and complex procedures, minor procedures, and wound care; communicates patient information and test follow-up; and supports front-desk operations as needed. The position also contributes to staff onboarding, scheduling, safety, infection control, and a collaborative patient-care environment. Work schedules and locations vary weekly and include rotating weekends and holidays, with two weekend shifts required per month.

Requirements

Basic Life Support (BLS) certification from the American Heart Association, including courses offered through South Shore Health.
High school diploma or equivalent preferred.
Completion of a Medical Assistant program preferred.
Clinical-setting experience preferred.
Certified Medical Assistant certificate preferred.
Ability to work two weekend shifts per month and rotating weekends and holidays.
Competency with required office and clinical equipment.

Nice To Haves

High school diploma or equivalent.
Completion of a Medical Assistant program.
Clinical-setting experience.
Certified Medical Assistant certificate.

Responsibilities

Greet patients professionally, escort them to exam rooms, and support patient flow.
Assist with routine and non-routine procedures under the supervision of an MD, NP, or PA, including minor procedures and wound care; act as a chaperone when needed.
Take and document vital signs and measurements.
Assist with scheduling appointments, processing orders, collecting encounter forms, answering telephones, and other front-desk duties.
Determine the reason for visits or calls, flag matters requiring immediate response, take messages, and notify appropriate medical staff.
Coordinate room rotations and communicate critical patient information to nurses and providers.
Receive test results and contact patients about lab and test follow-up under physician or nurse practitioner direction.
Clean instruments and equipment in accordance with infection-control guidelines and maintain sterilizer competencies.
Maintain patient rooms, set up and stock supplies, and order and track practice supplies.
Communicate schedule changes with physicians, nurse practitioners, physician assistants, staff, and patients; verify the clinic schedule and provide it to the Program Director.
Assist the Nursing Supervisor with weekly MA schedules; participate in daily huddles, attend 75% of scheduled staff meetings, and attend other meetings as needed.
Cross-train to cover the front desk, including patient check-in and check-out and responding to patient questions.
Manage email and organizational communications and use computer applications, including Meditech, Lotus Notes, and i-heal; upload photographs into Meditech and i-heal.
Orient new employees using the established checklist and serve as a role model and mentor on workflows, policies, and protocols.
Collaborate with the Nursing Supervisor on yearly evaluations, chart reviews, competencies, and personnel-policy compliance.
Commit to two sessions of the annual flu clinics.
Follow safety practices, verify patient identification, perform hand hygiene, use universal precautions and PPE, dispose of hazardous materials appropriately, use proper body mechanics, and follow the chain of communication.
Work the required rotating weekend and holiday schedule.
Perform other duties as required.