Medical Assistant (MA) - Urgent Care

ConvenientMD•Burlington, MA

14d•$20 - $28

About The Position

ConvenientMD is hiring a Medical Assistant to support high-quality patient care and smooth clinic operations in its urgent care setting. The role involves interacting with patients, assisting healthcare providers, supporting clinical procedures, maintaining accurate electronic health records, and coordinating care with the clinical team. Medical Assistants may administer prescription medications under licensed-provider supervision in New Hampshire and Maine only. The position requires 12-hour shifts. Full-time staff work three shifts per week, including at least four weekend shifts per month. Part-time and per-diem schedules are also described. Employees must be flexible to work nights, weekends, and holidays, travel for training, and, if needed, work at up to three other ConvenientMD locations within one hour of their primary clinic.

Requirements

High school diploma or GED.
Medical Assistant certification with at least one year of experience, or two years of experience working as a Medical Assistant.
American Heart Association or American Red Cross Basic Life Support (BLS) certification; CPR, ACLS, and online-only classes are not accepted.
Ability to work 12-hour shifts and meet the availability requirements for the applicable schedule.
Flexibility to work nights, weekends, and holidays.
Ability, if needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
Ability to travel for training shifts, which may be outside the primary clinic within a one-hour commute.
Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.
Proficiency with Microsoft Office Suite or related software, and experience with or ability to learn Experity and other business systems.
Strong written and verbal communication, collaboration, and teamwork skills.

Nice To Haves

One to two years of patient triage experience in an urgent care or emergency department.

Responsibilities

Welcome patients professionally, respond to inquiries, and provide information about medical conditions, treatment plans, and medications.
Explain prescribed medications, including dosage instructions and potential adverse reactions.
Offer guidance on lifestyle modifications, preventive healthcare, and follow-up care.
Address patient questions and concerns about their health status and treatment options.
Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
Perform basic clinical procedures, including taking vital signs, obtaining medical histories, performing phlebotomy, and assisting with minor medical procedures.
Accurately document patient information and maintain electronic health records in compliance with privacy regulations.
In New Hampshire and Maine only, administer medications under the supervision and direction of licensed healthcare providers and in accordance with state regulations.
Prepare and administer medications accurately, understanding dosages, routes, and potential side effects.
Communicate patient information and updates effectively with providers and other healthcare professionals.
Collaborate with providers on discharge plans and potentially assist with discharge.
Welcome and support the training of new clinic team members.

Benefits

Urgent care services at no cost to team members and their families.
Health, dental, and vision coverage.
Company-paid short-term disability.
Optional pet insurance.
401(k) match after one year of service.
Access to primary care, depending on location.
Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
Access to discounts on services and products including hotels, travel, entertainment, and restaurants.
Collaborative team environment that encourages professional growth.

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