Medical Assistant Op Multispec

Shepherd Center•Atlanta, GA

About The Position

The Medical Assistant works closely with patients in Shepherd Center’s multispecialty clinics, providing basic direct and indirect care under the direct supervision of a physician, Registered Nurse, or assigned supervisor. The role serves as a clinical resource, patient advocate, and educator, and helps create a positive patient experience through daily interactions and comfort measures. The Medical Assistant is expected to perform duties ethically while protecting patient safety, privacy, dignity, and confidentiality. The position participates as a member of the health care team, accepts appropriate delegation, and carries out activities permitted for unlicensed health care personnel. It follows Shepherd Center standards, clinical policies, procedures, safety practices, and patient- and family-centered principles. The role also supports regulatory compliance, identifies potential risks, reports safety events, and contributes to problem resolution.

Requirements

High school education or equivalent experience.
Experience working in a hospital or patient care field.
Basic computer skills, including prior experience with electronic systems.
Ability to work in a team environment.
Effective, timely verbal, nonverbal, and written communication.
Willingness to adapt to changing work demands and environments.
Ability to successfully complete orientation and initial competency assessment by the required due date.
Ability to complete mandatory education and annual competency assessment requirements by the required due date.
Ability to transfer and position patients, including lifting up to 20 pounds.
Ability to use the body, tools, or special devices to move, guide, or place patients safely and effectively.

Nice To Haves

Graduate of a medical diploma or associate degree program.
Active Medical Assistant certification (CMA), registration (RMA), or Certified Clinical Medical Assistant (CCMA) credential.
Three years of experience in a hospital-based environment in lieu of certification.
BLS certification for work in the Pain Clinic, or willingness to obtain certification within six months of hire.

Responsibilities

Perform assigned direct and indirect care tasks in multispecialty clinics to meet patient care needs under the direct supervision of a physician, Registered Nurse, or assigned supervisor.
Observe and communicate changes in a patient’s condition to the Registered Nurse and respond appropriately to emergencies.
Perform procedures, report clinical observations, and assist patients with activities of daily living.
Use standard precautions and isolation procedures to maintain a safe and healthy environment for patients, visitors, and staff.
Participate as a member of the health care team and accept appropriate delegation from the Registered Nurse or physician in meeting patient and family needs.
Carry out designated activities within the functions permitted by law for unlicensed health care personnel.
Follow Shepherd Center standards, clinical policies and procedures, and departmental safety practices.
Report employee, patient, or visitor injuries, accidents, and other safety issues to the supervisor and through the occurrence notification system.
Apply patient- and family-centered principles using communication and engagement tools (OARS/AIDECT).
Monitor and support compliance with regulatory requirements, organizational standards, and policies and procedures relevant to the area of responsibility.
Identify potential risks in the area of responsibility and support the problem-resolution process.
Complete orientation, initial competency assessment, mandatory education, and annual competency assessment requirements by the required due dates.
Perform other duties as required, requested, or assigned.