Co-Op: Medical Practice Assistant

Mass General Brigham • Boston, MA

2d • $23 • Onsite

About The Position

The Medical Practice Assistant supports patient care and clinic operations at The Brigham and Women's Hospital, Inc. The role works with Licensed Independent Providers (LIPs), LPNs, and RNs to gather information contributing to patient assessment, planning, and evaluation; provide care within the assistant’s preparation and scope of practice; and help foster a supportive, inclusive, patient- and family-centered environment. The position also contributes to team-based care, patient education, quality improvement, and compliance readiness.

Clinical work includes obtaining and documenting vital signs and basic health information, providing care as directed, performing routine tests such as electrocardiograms and vision or hearing screenings, and collecting laboratory and point-of-care specimens. The assistant may participate in telephone screening, prescription-management tasks, and sending orders for radiology, laboratory testing, and other care needs when authorized by an LIP. The role also supports clinic flow and administrative operations, including scheduling, room stocking, patient registration, billing-related tasks, and staff orientation as needed.

This is an onsite, per-diem position on the day shift at 15 Francis Street. The scheduled weekly hours are 0. A high school diploma or equivalent is required; no prior experience is required.

Requirements

• High school diploma or equivalent.
• No experience required.
• Reliability and punctuality.
• Good time-management skills.
• Strong oral communication skills.
• Ability to take and follow direction.
• Willingness to learn.

Responsibilities

• Contribute enthusiastically to patient and family care delivery needs and support an inclusive, patient- and family-centered environment.
• Accept patient-care assignments within the scope of preparation and current standards of practice.
• Work with an LIP, LPN, or RN to gather data contributing to assessment, planning, and evaluation of care.
• Collaborate with the healthcare team to support a therapeutic environment and patient goals.
• Obtain vital signs and basic health-status information, provide care as directed and within scope, and document appropriately in the electronic health record.
• Perform routine tests, including electrocardiograms and vision and hearing screenings, and collect laboratory and point-of-care specimens.
• Participate in team-based care and patient education; reinforce instructions as directed by an LIP, LPN, or RN.
• Participate in organizational and unit-based quality improvement initiatives and compliance readiness.
• Participate in telephone screening and provide patient instructions when directed by an LIP, LPN, or RN.
• Support prescription management, including preparing new prescriptions and renewals for LIP approval, prior authorizations, and medication reconciliation.
• Send appropriate radiology, laboratory, and other care orders under approved clinical practice guidelines and workflows when LIP authorization is required.
• Support unit operations, including patient flow, room stocking, and scheduling tasks.
• Answer and transfer telephone calls.
• Schedule and register patients for appointments and procedures, confirm appointments, provide necessary visit information, and complete related preparation tasks.
• Receive patients, verify and obtain required information, and ensure forms are completed.
• Complete and submit billing and fiscal information after visits, including collecting and reconciling co-payments daily.
• Assist with special projects and staff training or orientation as needed.
• Follow HIPAA guidelines for patient privacy and confidentiality.
• Use organizational resources appropriately, including time, supplies, equipment, and other assets.
• Perform other duties as assigned.

Benefits

• Competitive base pay; benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs are mentioned, but specific benefit offerings are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED