Co-Op: Medical Practice Assistant

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Co-Op Medical Practice Assistant supports patient care and the daily operations of a clinical unit at The Brigham and Women's Hospital, Inc. The role contributes to patient- and family-centered care for a diverse community, working within the scope of preparation and current standards of practice and in conjunction with a Licensed Independent Provider (LIP), LPN, or RN. Duties include gathering patient information, obtaining vital signs, performing routine tests, documenting in the electronic health record, supporting patient education, and carrying out authorized clinical workflows. The position also performs administrative tasks related to patient visits, scheduling, communication, billing, and unit operations. This is an onsite, per-diem position on the day shift, with 0 scheduled weekly hours. No prior experience is required. A high school diploma or equivalent is required, and experience cannot substitute for this education requirement. The role requires occasional lifting and carrying of 20–35 pounds, among other physical activities.

Requirements

High school diploma or equivalent required.
No experience required.
Experience cannot be accepted in lieu of the education requirement.
Reliability and punctuality.
Good time-management skills.
Strong oral communication skills.
Ability to take and follow direction.
Willingness to learn.

Responsibilities

Contribute to patient care and promote an inclusive environment that supports patient- and family-centered care.
Accept patient-care assignments within the scope of preparation and current standards of practice.
With an LIP, LPN, or RN, gather data that contributes to the assessment, planning, and evaluation of care.
Collaborate with the healthcare team to support a therapeutic environment and patient goals.
Obtain vital signs, gather information about basic health status, provide directed care within scope of practice, and document appropriately in the electronic health record.
Perform routine tests, including electrocardiograms, vision and hearing screenings, and specimen collection for laboratory and point-of-care testing.
Participate in team-based care and patient education initiatives; reinforce instructions as directed by an LIP, LPN, or RN.
Participate in organizational and unit-based quality improvement initiatives and compliance readiness.
Participate in telephone screening and provide patient instructions when directed by an LIP, LPN, or RN.
Support prescription management, including preparing new prescriptions and renewals for LIP approval, prior authorizations, and medication reconciliation.
Follow approved clinical practice guidelines and workflows to submit orders for radiology, laboratory testing, and other care needs requiring LIP authorization.
Support unit operations through tasks such as patient flow, stocking rooms, and scheduling, as assigned.
Answer and transfer telephone calls.
Schedule and register patients for appointments and procedures, confirm appointments and procedures, and prepare patients for visits by providing information and completing necessary tasks.
Receive patients upon arrival, verify and obtain necessary information, and ensure forms are completed.
Complete and submit billing and fiscal information after visits, including collecting and reconciling copayments daily.
Assist with special projects as directed.
Assist with training and orienting staff as needed.
Follow HIPAA guidelines for patient privacy and confidentiality.
Use organizational resources appropriately, including time, supplies, equipment, and other assets.
Perform other duties as assigned.