Medical Assistant Op Multispec

Shepherd Center•Atlanta, GA

About The Position

The Medical Assistant (MA) works closely with patients to provide basic care, serving as a clinical resource, patient advocate, and educator. The MA creates a positive patient environment through daily interactions and provides comfort measures to help ensure a positive experience with Shepherd Center. The position is expected to independently carry out duties ethically while ensuring patient safety, privacy, dignity, and confidentiality. The MA performs assigned direct and indirect care tasks in multispecialty clinics under the direct supervision of a physician, Registered Nurse (RN), or assigned supervisor. The MA participates as a member of the health care team, accepts appropriate delegation, and carries out activities within the functions legally permitted for unlicensed health care personnel. The role follows Shepherd Center standards, clinical policies, procedures, patient- and family-centered principles, and applicable regulatory requirements. The work takes place in a patient care environment, with some potential for exposure to blood and body fluids and infectious viruses. The role requires safely moving, guiding, or positioning patients, including transfers involving lifting up to 20 pounds.

Requirements

High school education or equivalent experience.
Experience working in a hospital or patient care field.
Basic computer skills, including prior experience with electronic systems.
Experience working in a team environment.
Take responsibility for professional growth and seek opportunities to improve skills.
Communicate effectively using timely verbal, non-verbal, and written communication.
Adapt willingly to changing work demands and environments.
Complete orientation and initial competency assessment successfully by the assigned due date.
Complete mandatory education and annual competency assessment requirements by the assigned due date.
Ability to safely transfer and position patients, including lifting up to 20 pounds.
No minimum certification requirements.

Nice To Haves

Graduate of a medical diploma or associate degree program.
Active Medical Assistant certification (CMA), registration (RMA), or Certified Clinical Medical Assistant (CCMA).
Three years of experience in a hospital-based environment may be accepted in lieu of certification.
BLS certification to work in the Pain Clinic, or willingness to obtain certification within six months of hire.

Responsibilities

Interact with and contribute to the professional development and image of unit staff practicing in a shared governance model of nursing practice.
Perform assigned direct and indirect care tasks in multispecialty clinics to meet patient needs under the direct supervision of a physician, RN, or assigned supervisor.
Observe and communicate changes in a patient’s condition to the RN and respond appropriately to emergency situations.
Perform procedures, report clinical observations, and assist with activities of daily living.
Follow standard precautions and isolation procedures to maintain a safe and healthy environment for patients, visitors, and staff.
Participate as a member of the health care team and accept appropriate delegation from the RN or physician to meet patient and family needs.
Follow Shepherd Center standards, clinical policies, and procedures.
Carry out designated activities that are within the functions legally limited to unlicensed health care personnel.
Use proper safety techniques and report employee, patient, or visitor injuries, accidents, and other safety issues to the supervisor and through the occurrence notification system.
Use patient- and family-centered principles and communication and engagement tools (OARS/AIDECT).
Monitor and ensure compliance with regulatory requirements, organizational standards, and policies and procedures related to the area of responsibility.
Identify potential risk areas and support the problem-resolution process.
Perform other duties as required, requested, or assigned.