About The Position

The Medical Assistant provides clinical and administrative support to deliver safe, high-quality, patient-centered care. Working under the direction of a Physician, Physician Assistant, or APRN, the MA prepares patients for examinations, performs clinical procedures within scope of practice, assists providers during visits, and supports front office operations. This safety-sensitive role involves direct patient care, medication administration, and clinical responsibilities requiring accuracy, professionalism, and attention to detail. The MA supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The position includes patient intake and preparation, vital-sign collection, assistance with examinations and procedures, medication administration, testing, phlebotomy, clinical documentation, patient outreach, care coordination, and front office operations. The Medical Assistant also maintains records and supplies, supports clinic operations, and collaborates with providers and staff. The role requires Spanish-English bilingual ability and is based on a Monday-Friday schedule with no weekends or on-call duties. Compensation is $23-$25 per hour, with a $1,000 sign-on bonus and monthly performance bonuses.

Requirements

  • High school diploma or equivalent.
  • Bilingual Spanish ability.
  • Current CPR/BLS certification, or ability to obtain it within organizational guidelines.
  • Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
  • Working knowledge of common medications and disease processes affecting the patient population served.
  • Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
  • Experience using electronic medical records (EMRs).
  • Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
  • Excellent customer service and telephone etiquette.
  • Strong organizational, prioritization, and time-management skills.
  • Excellent verbal and written communication skills and ability to interact effectively with patients, providers, health plans, and internal and external partners.
  • Strong interpersonal skills and a collaborative, team-oriented approach.
  • Critical thinking and sound problem-solving abilities.
  • Ability to maintain confidentiality and appropriately handle sensitive information.
  • Ability to work independently, manage multiple priorities, and work in a fast-paced clinical environment.
  • Commitment to exceptional patient care and a positive patient experience.
  • Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served.
  • Ability to perform the physical activities required in a clinical environment, including assisting with patient positioning and transfers.
  • Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
  • Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
  • Visual acuity and hearing, with or without reasonable accommodation, sufficient to safely perform essential job functions.
  • Ability to operate standard office equipment, computers, telephones, and clinical devices.
  • Reliable transportation to consistently report to scheduled work locations and shifts.

Nice To Haves

  • Completion of an accredited Medical Assistant program or certification such as CMA, RMA, NCMA, CCMA, or equivalent.
  • At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory care setting.
  • IV Therapy certification, where permitted by state regulations.
  • Phlebotomy experience.
  • Knowledge of medical coding principles.
  • Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

  • Welcome patients and prepare them for provider examinations by gathering and documenting relevant clinical history and information in the EMR.
  • Measure, document, and report vital signs and other clinical observations.
  • Prepare patients and examination rooms for provider visits and assist providers with examinations, treatments, and in-office procedures.
  • Explain provider instructions, treatment plans, medications, and follow-up care to patients as directed.
  • Provide compassionate, professional service that promotes a positive patient experience.
  • Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
  • Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
  • Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
  • Perform phlebotomy, prepare laboratory specimens, conduct CLIA-waived tests, and complete laboratory quality controls and testing logs.
  • Conduct in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, oxygen administration as ordered, inhalation treatments, and spirometry.
  • Perform PT/INR testing using approved equipment and glucose testing using a glucometer.
  • Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials according to infection-prevention standards.
  • Document patient encounters, treatments, test results, procedures, supplies, and telephone encounters accurately in the EMR.
  • Conduct patient communications, including appointment and medication reminders, transitional care outreach, and preventive care outreach.
  • Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive care records, and completing required documentation.
  • Assist with patient outreach, preventive screening scheduling, care coordination, and documentation of completed services.
  • Maintain patient medical records in accordance with organizational policies and HIPAA requirements.
  • Manage front office duties, including telephone calls, greeting patients, scheduling, registration, check-in/check-out, referrals, prescription refill coordination, and routing inquiries.
  • Monitor medical, pharmaceutical, and disposable clinical supply inventories and assist with ordering.
  • Support onboarding and training of new team members as assigned.
  • Collaborate with providers, clinical staff, and front office personnel to ensure efficient clinic operations.
  • Perform other duties as assigned.

Benefits

  • Monthly performance bonuses.
  • Eight paid company holidays per year.
  • Paid Time Off accrued from day one.
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Teladoc virtual care.
  • 401(k) through Fidelity.
  • Better Health Wellness Program.
  • Employee Assistance Program (EAP).
  • Parental leave.
  • BHG University.
  • LinkedIn Learning.
  • Working Advantage.
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