About The Position

VIPcare is hiring a bilingual Spanish Medical Assistant to provide clinical and administrative support in a primary care setting specializing in patients age 65 and older. Working under the direction of a Physician, Physician Assistant, or APRN, the Medical Assistant prepares patients for examinations, performs procedures within the scope of practice, assists providers during visits, and supports front-office operations. This safety-sensitive role involves direct patient care, medication administration, and clinical responsibilities requiring accuracy, professionalism, and attention to detail. The position supports Medicare Advantage patients in a value-based care model focused on quality outcomes and preventive care. The role includes gathering and documenting patient histories and vital signs; preparing patients and exam rooms; assisting with examinations and procedures; administering medications and treatments as authorized; performing laboratory and diagnostic testing; documenting care in the EMR; and coordinating patient outreach, preventive care, and transitions after hospital or facility discharge. The Medical Assistant also handles front-office tasks, inventory support, and collaboration with providers and clinic staff.

Requirements

  • High school diploma or equivalent.
  • Bilingual Spanish proficiency.
  • Current CPR/BLS certification, or ability to obtain it within organizational guidelines.
  • Knowledge of medical terminology, anatomy, physiology, and clinical office procedures.
  • Working knowledge of common medications and disease processes affecting the patient population served.
  • Knowledge of HIPAA, OSHA, infection prevention, and CLIA regulations.
  • Experience using electronic medical records.
  • Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides.
  • Excellent customer service and telephone etiquette.
  • Strong organizational, prioritization, and time-management skills.
  • Excellent verbal and written communication skills to interact effectively with patients, providers, health plans, and internal and external partners.
  • Strong interpersonal skills and a collaborative, team-oriented approach.
  • Critical-thinking and problem-solving abilities.
  • Ability to maintain confidentiality and appropriately handle sensitive information.
  • Ability to work independently, manage multiple priorities, and perform in a fast-paced clinical environment.
  • Commitment to exceptional patient care and a positive patient experience.
  • Cultural diversity awareness and sensitivity to the needs of Medicare and other patient populations.
  • Ability to perform the physical activities required in a clinical environment, including patient positioning and transfers; frequent standing, walking, bending, kneeling, reaching, pushing, pulling, and repetitive hand movements.
  • Manual dexterity and fine motor skills sufficient to perform clinical procedures, administer medications, collect specimens, and operate medical equipment.
  • Ability to lift, carry, push, or move equipment and supplies weighing up to 15 pounds and assist with heavier patient transfers when appropriate.
  • Ability to sit or stand for extended periods as operational needs require.
  • Visual acuity and hearing, with or without reasonable accommodation, sufficient to perform essential job functions safely.
  • Ability to operate standard office equipment, computers, telephones, and clinical devices.
  • Reliable transportation to report consistently to scheduled work locations and shifts.

Nice To Haves

  • Completion of an accredited Medical Assistant program; CMA, RMA, NCMA, CCMA, or equivalent certification.
  • At least one year of experience as a Medical Assistant in a physician practice, outpatient, or ambulatory-care setting.
  • IV Therapy certification, where permitted by state regulations.
  • Phlebotomy experience.
  • Knowledge of medical coding principles.
  • Familiarity with Medicare Advantage plan structures, HEDIS quality measures, value-based care principles, and Annual Wellness Visit workflows.

Responsibilities

  • Welcome and prepare patients for examinations; collect and document histories, medications, allergies, preventive care information, and other relevant clinical information in the EMR.
  • Measure, document, and report vital signs and clinical observations.
  • Prepare patients and examination rooms and assist providers during examinations, treatments, and in-office procedures.
  • Explain provider instructions, treatment plans, medications, and follow-up care as directed.
  • Deliver compassionate, professional service that supports a positive patient experience.
  • Administer oral and injectable medications, immunizations, and treatments as directed and permitted by state regulations.
  • Assist with wound care, dressing changes, bandaging, eye and ear irrigation, and other clinical procedures.
  • Initiate and monitor IV infusions when appropriately trained and permitted by state regulations.
  • Perform phlebotomy, prepare laboratory specimens, and conduct CLIA-waived laboratory testing.
  • Conduct in-office diagnostic testing, including EKGs, vision screenings, pulse oximetry, peak flow testing, ordered oxygen administration, inhalation treatments, and spirometry.
  • Perform PT/INR testing with approved equipment and glucose testing with a glucometer; complete quality controls and maintain testing logs.
  • Clean, disinfect, and sterilize reusable instruments and dispose of contaminated materials in accordance with infection-prevention standards.
  • Document encounters, treatments, results, procedures, supplies, and telephone encounters accurately in the EMR.
  • Conduct patient communications, including appointment and medication reminders, transitional-care outreach, and preventive-care outreach.
  • Support Annual Wellness Visits by preparing Health Risk Assessments, updating preventive-care records, and completing required documentation.
  • Assist with patient outreach, preventive-screening scheduling, care coordination, and documentation of completed services.
  • Maintain patient records in accordance with organizational policies and HIPAA requirements.
  • Handle front-office responsibilities, including answering calls, greeting patients, scheduling, registration, check-in and check-out, referrals, prescription refill coordination, and routing inquiries.
  • Monitor medical, pharmaceutical, and disposable-item inventory and assist with ordering and supply inventory maintenance.
  • Support onboarding and training of new team members as assigned.
  • Collaborate with providers, clinical staff, and front-office personnel to support efficient clinic operations.
  • Perform other duties as assigned.

Benefits

  • A $1,000 sign-on bonus.
  • Monthly performance bonuses based on clinic metrics and quality outcomes.
  • Eight paid company holidays per year.
  • Paid time off accrued from day one.
  • Medical, dental, and vision insurance.
  • Teladoc virtual care.
  • 401(k) through Fidelity.
  • Better Health Wellness Program.
  • Employee Assistance Program (EAP).
  • Parental leave.
  • BHG University.
  • LinkedIn Learning.
  • Working Advantage.
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