Medical Assistant Wound and Plastic Surgery Clinic

Banner Health•Phoenix, AZ

10d•Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in delivering and evaluating direct patient care at the Banner Wound, Plastics, and Trauma Clinic in Phoenix, Arizona. The role uses specialized knowledge, judgment, and skills to provide an excellent patient experience. The position is full-time, 40 hours per week, on a day schedule, Monday through Friday, 7:30 a.m. to 4:00 p.m. The clinic provides treatment for complicated, chronic, and non-healing wounds through a multidisciplinary team. Hands-on training is provided, and staff may learn about clinical and data-driven aspects of the clinic. The Medical Assistant prepares patients for visits, assists with examinations and minor in-office procedures, coordinates patient care and administrative processes, maintains records and equipment, and supports clinic operations. The position works under the direct supervision of providers and interacts with patients, families, clinicians, staff, physician offices, and external healthcare contacts.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of a Banner-approved medical assistant training program that meets state-defined regulations.
Active medical assistant certification from one of the following: RMA from American Medical Technologists (AMT), CMA from American Association of Medical Assistants (AAMA), CCMA from National Health Career Association (NHA), or NCMA from National Certified Competency Testing (NCCT).
BLS certification required upon hire.
Strong computer skills, including the ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance and managed care operations.
Knowledge of EMR and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report changes in patient condition to clinicians.
Assist providers with examinations and minor in-office procedures, including phlebotomy, ear irrigation, and EKGs; act as a chaperone when needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate patient care, including precertifications, referrals, authorizations, prescriptions, and scheduling for clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing care.
Administer medications when permitted by established policies and procedures or as directed.
Provide clerical support and maintain complete patient documentation, including labs, authorizations, X-rays, hospital records, and other relevant care records; provide accurate billing information promptly.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; follow sterilization procedures, manufacturer recommendations, and OSHA guidelines for hazardous substances.
Perform basic equipment maintenance and coordinate repairs when needed.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications or equipment and recalls.
Maintain effective communication with internal and external customers and exemplify service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training as needed or directed.
Prioritize information from multiple sources and communicate with staff, providers, patients, families, physician offices, and external contacts regarding patient care and changes in health status.