Medical Assistant (Float), TSC

The Surgical Clinic•Nashville, TN

About The Position

The Float Medical Assistant supports patients and physicians across all clinical settings at The Surgical Clinic. The role requires travel as assigned clinic locations change, with a focus on supporting clinics in need and helping provide high-quality patient care. The position requires a positive attitude and a solid clinical background. Responsibilities include assisting physicians in clinical office settings, triaging patients and phone calls, supporting in-office procedures, recording vital signs, collecting and documenting specimens, coordinating tests and procedures, handling prior authorizations and referrals, communicating with care teams and pharmacies, educating patients, contacting patients about test results, and documenting care in the electronic health record. The Float Medical Assistant also maintains medication and supply stock, keeps patient rooms and nurse stations clean, and sterilizes instruments.

Requirements

Maintain quality OSHA controls and HIPAA compliance.
Experience charting in an electronic health record.
Experience with Microsoft programs, including Outlook and Word.
Ability to quickly learn commonly used medications, including their names, actions, and side effects.
Ability to learn common surgeries and recognize and triage related complications.
General understanding of sterile technique, surgical equipment, and human anatomy.
Ability to sit and stand for prolonged periods.
Ability to lift objects, possibly weighing more than 30 pounds.
Ability to bend, reach, and twist.
Ability to assist and support patients with transfers from exam rooms, wheelchairs, and exam tables.
Close vision, distance vision, and ability to adjust focus as needed.

Nice To Haves

Current LPN or current Medical Assistant license.
Experience with eClinicalWorks.

Responsibilities

Assist physicians in clinical office settings to support patient care.
Triage patients and assist during in-office procedures.
Accurately obtain vital signs, recognize normal and abnormal results, and follow the escalation process.
Collect, label, and document laboratory specimens.
Obtain documents, results, and reports from various electronic health record systems.
Schedule interventions such as imaging, surgeries, and laboratory tests as directed.
Obtain prior authorizations for tests and surgeries when needed.
Send referrals as directed and communicate with community partners.
Communicate with patients' care teams when needed, including about new orders for skilled nursing facilities or hospitals.
Triage patient phone calls and accurately communicate provider instructions.
Educate patients about tests, pre- and post-surgical care, medications, and other concerns.
Contact patients regarding test results as directed.
Contact pharmacies regarding medication orders and changes.
Document all patient care in the electronic health record.
Maintain adequate stock of medications and supplies.
Keep patient rooms and the nurse station clean.
Sterilize instruments.
Perform other related duties as assigned.