Medical Assistant - Neurology Clinic - Clearview

Ochsner Health•Metairie, LA

About The Position

This position provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The Medical Assistant supports health care delivery for patients of various backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues and attending physicians to support efficient patient flow. The role communicates with patients by phone to address their needs and uses company data systems to document pertinent medical information. The position supports patients and providers throughout visits, helps ensure both are prepared, answers patient questions before departure, prepares rooms for subsequent appointments, and completes appropriate documentation, including registration when necessary. It requires adapting communication and conduct to the patient population, maintaining current clinical knowledge and credentials through professional development, and complying with applicable policies, laws, accreditation standards, and regulatory requirements. Other duties may be assigned. Work is performed in a patient-care setting and routinely involves exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potentially hazardous medications or waste. The position is classified as medium work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.

Requirements

High school diploma or GED.
Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally to people at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain required clinical knowledge, technical skills, training, and credentials through professional development.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Perform other duties as assigned and comply with all policies and standards.
Remain knowledgeable about and comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.