Medical Assistant - Neurology

Baystate Health•Springfield, MA

19h•Onsite

About The Position

Baystate Health is seeking a Medical Assistant to join its Neurology team in Springfield, Massachusetts. The position is part of a multispecialty medical group serving patients across Western Massachusetts. The Medical Assistant works with a multidisciplinary care team to support patient transitions, maintain accurate medical records, and assist providers during examinations, testing, and procedures. The role includes patient intake and documentation, clinical and provider support, processing orders and prescriptions, performing approved procedures, and coordinating discharge instructions and follow-up care. This position is part of a career ladder, with the appropriate level determined by the organization. The position is full-time, 40 hours per week, Monday through Friday, with a shift of 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m.; weekends and holidays are not required.

Requirements

High school diploma or GED required.
Basic Life Support certification for Healthcare Providers from the American Heart Association required.
MA I: At least one year of medical-office experience, with demonstrated MA I competencies evaluated by the hiring manager; graduation from an accredited medical assistant program is preferred.
MA II: Graduation from an accredited medical assistant program or demonstrated MA II competencies, with at least three years of current, relevant medical assistant experience in a medical practice setting.
MA III: At least five years of current, relevant medical assistant experience in a medical practice setting, with the stated accredited-program and/or demonstrated-competency pathways; alternatively, at least two years as an MA II at Baystate Health with demonstrated MA III competencies.
MA IV: Internal career ladder level requiring at least two years as an MA III at Baystate Health and demonstrated competencies for promotion; graduation from an accredited medical assistant program and third-party registration or certification are required.
For the MA IV credential requirement, an accepted third-party credential may be ARMA registration, AMT registration, CCMA through NHA or AAMA, or NCMA through NCCT.

Nice To Haves

Graduation from an accredited medical assistant program is preferred for MA I.
For MA III, graduation from an accredited medical assistant program with at least five years of current, relevant medical assistant experience in a medical practice setting is preferred.

Responsibilities

Room patients; obtain vital signs; review histories; document medications; and complete required site-specific screening forms in the Electronic Health Record.
Prepare treatment rooms, chaperone patients, and assist providers with examinations, testing, and in-office procedures.
Implement provider orders and standing protocols, process prescription refills, obtain prior authorizations, and document data accurately within established timeframes.
Perform provider-approved independent procedures, including EKGs, vision and hearing screenings, and point-of-care testing.
Perform phlebotomy and administer immunizations according to organizational policy.
Review discharge instructions with patients, provide educational resources, process referrals, and schedule follow-up appointments.
In applicable service lines, assist with visits and procedures related to abortion services or pregnancy loss, including gathering supplies, preparing consents and instruments, and assisting with cervical dilator insertion.
In applicable service lines, assist providers with pelvic and breast exams, cervical cytology screening and associated forms, and in-office procedures such as miscarriage management, biopsies, colposcopy, and LEEP procedures.
In applicable service lines, assist transgender and non-binary patients seeking gender-affirming therapy and/or surgery.

Benefits

Medical insurance, including local Health New England plans, subject to eligibility.
Dental insurance, subject to eligibility.
Vision insurance, subject to eligibility.
Tuition assistance and continuing education units (CEUs).
Professional development opportunities.
Clinical advancement, leadership development, and internal career opportunities.
Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
Retirement savings plan with employer match.
Generous paid time off for eligible employees.
Sign-on bonus of up to $2,000 for eligible external hires, subject to stated eligibility conditions.