Medical Assistant Primary Care

Banner Health•Glendale, AZ

9d•Onsite

About The Position

The Medical Assistant supports clinicians and nursing staff in providing and evaluating direct patient care, using specialized knowledge, judgment, and skills to deliver an excellent patient experience. The role is based at Banner Health Center, 7701 W Aspera Blvd, Phoenix, Arizona, and works Monday through Friday from 7:30 a.m. to 4:00 p.m. The clinic is described as welcoming, patient-focused, energetic, and fast-paced, serving a diverse patient population. Uncertified Medical Assistants may be considered if they provide proof of completing a formal Medical Assistant education program; they must obtain national certification within 12 months of their hire date. The position works under the direct supervision of providers and interacts with staff across departments, physicians, patients, families, and external health care contacts.

Requirements

High school diploma, GED, or equivalent working knowledge.
Completion of an approved medical assistant training program as defined by state regulations.
Active Medical Assistant certification is required; qualifying credentials include RMA with proof of current AMT membership, CMA with proof of current AAMA membership, CCMA with proof of current NHA membership (test administered after 7/1/2017 only), or NCMA with proof of current NCCT membership. Uncertified applicants considered with proof of formal program completion must obtain national certification within 12 months of hire.
Certification or additional training must meet Meaningful Use requirements.
BLS certification required.
Strong computer skills, including ability to work with medical software.
Exceptional interpersonal and communication skills.
Ability to manage multiple changing priorities effectively and in an organized fashion.
For employees working at the specified Banner behavioral health locations or behavioral health clinical settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained throughout employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Experience with office medical procedures and treatments.
Knowledge of insurance, managed care operations, EMR, and scheduling software.
Additional related education and/or experience.

Responsibilities

Prepare patients for examinations and treatment by taking and recording vital signs, symptoms, measurements, chief complaints, and pain scores as appropriate; report signs of a change in patient condition to the clinician.
Assist providers with examinations and minor in-office procedures, including blood pressure measurement, recording respiration and heart rate/pulse, temperature taking, phlebotomy, ear irrigation, and EKGs; chaperone as needed and use universal precautions and personal protective equipment.
Prioritize patient flow through the clinical process.
Coordinate and manage patient care, including pre-certifications, referrals, authorizations, prescriptions, and scheduling clinic, hospital, and ancillary treatments and tests; communicate test results to patients and support clinicians in providing optimal care.
Administer medications in accordance with established policies and procedures or as directed.
Provide clerical support for patient notifications and documentation, maintaining complete medical records and providing accurate, timely billing information for patient encounters.
Maintain a clean and functional environment by cleaning and disinfecting equipment, exam rooms, and storage areas; sterilize equipment and instruments appropriately, follow manufacturer recommendations and OSHA guidelines for hazardous substances, and perform or coordinate equipment maintenance.
Order supplies as directed and stock patient care areas; handle medication-related tasks, including expired medications and equipment and recalls.
Maintain effective communication with internal and external customers and demonstrate service orientation and teamwork.
Complete required onboarding and orientation activities, including simulation training, as needed or directed.
Prioritize data from multiple sources to support responses to changes in the health status of patients and families; communicate with physician offices to report, request, or clarify information.