About The Position

Under the direction of the primary care operations team, the Primary Care Patient Care Lead MA works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, and patient-centered care. The role partners with patients, providers, and other clinical care team members to drive quality outcomes for patients. Duties are performed in a manner consistent with Mercy’s mission, values, and Service Standards.

Requirements

  • High school diploma or equivalent.
  • Attend MA Clinic Academy training as a new hire.
  • Basic Life Support (BLS) certification.
  • Strong communication and interpersonal skills.
  • Proficiency with EHR systems and clinical documentation.
  • Ability to multitask and adapt in a fast-paced clinical environment.
  • Knowledge of common outpatient procedures and equipment.
  • Commitment to patient-centered care and professional growth.
  • Knowledge of varying differences and behaviors among populations served.

Nice To Haves

  • Graduate of an accredited Medical Assistant program.
  • One year of experience in an outpatient or ambulatory care setting.

Responsibilities

  • Work directly with Mercy Primary Care Providers to support patient care.
  • Partner with patients, providers, and clinical care team members to drive quality outcomes.
  • Provide safe, timely, effective, efficient, equitable, and patient-centered care.

Benefits

  • Medical, dental, and vision coverage.
  • Paid time off.
  • Tuition support.
  • Matched retirement plans for team members working 32 or more hours per pay period.
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