CMA II | FT | Days | Memphis

Methodist Le Bonheur Healthcare

11d•Onsite

About The Position

Provides care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provides patient care and information, and mentors Level I Medical Assistants in the same physician office. Models behavior consistent with Methodist’s Mission, Vision and Values. The position is based in Memphis and is full-time on the day shift. The Medical Assistant supports patients throughout their visits, performs clinical and clerical tasks, assists with procedures, and maintains exam rooms, instruments, equipment and supplies. The role also includes patient education, emergency response, and working independently and as part of a multidisciplinary team under provider direction.

Requirements

High school diploma or equivalent.
3–5 years of experience as a Medical Assistant or in a similar role.
Required HEARTSAVER certification from the American Heart Association.
Required NCCT Medical Assistant certification from the National Center for Competency Testing.
Strong written and verbal communication skills and the ability to work tactfully and professionally with patients, patient families and physicians.
Satisfactorily complete applicable Level 2 competency assessments and skills checklists, demonstrating proficiency in measured areas.
Begin patient visits with eye contact, a smile and a greeting, using the patient’s name.
Ability to work independently and as part of a multidisciplinary team.
Complete assigned role training and development programs within the required time frame.
Navigate the EMR and document appropriately; review computer reports according to evidence-based guidelines.
Demonstrate proficiency in motivational interviewing and teach-back techniques.
Ability to act quickly in emergency situations.

Nice To Haves

Technical degree or diploma in Medical Assisting.
AMT Registered Medical Assistant certification from American Medical Technologists.
Certified Clinical Medical Assistant certification from the National Healthcareer Association.
Nationally Certified Medical Assistant certification from the National Association of Health Professionals.
AAMA Certified Medical Assistant certification from the American Association of Medical Assistants.
Basic Life Support certification from the American Heart Association.

Responsibilities

Assist patients throughout visits, accompany them to exam or procedure rooms, and respond to their needs professionally and courteously.
Perform patient-care clerical tasks, including scheduling appointments and Diagnostic Imaging exams, lab callbacks, prior authorizations, retrieving medical histories, completing paperwork, and handling phone calls.
Collect and record patient measurements and vital signs, presenting and previous conditions, and relevant medical, surgical, social and medication histories, including allergies.
Assist with preparation for physical examinations.
Perform EKGs, remove sutures or staples, and change sterile and non-sterile dressings as directed.
Collect and prepare specimens for laboratory analysis using non-invasive techniques, including urine, sputum and stool specimens.
Assist with undressing, cleansing and positioning patients for procedures.
Perform skin tests and venipuncture to withdraw blood.
Administer medications and immunizations under the direction of a physician or advanced practice provider.
Authorize prescription refills and provide prescription information to pharmacies when ordered and authorized by a physician or advanced practice provider.
Administer first aid or cardiopulmonary resuscitation in emergencies.
Prepare and clean exam and procedure rooms, instruments and equipment between patient visits; clean and sterilize instruments and properly dispose of contaminated supplies.
Prepare orders, sort, store and restock supplies, and order and maintain supplies as needed.
Provide patient education and instructions as authorized by the supervising physician.
Mentor Level I Medical Assistants in the same physician office.
Complete other duties as assigned or requested.