CMA Float Pool | FT | Days | Le Bonheur Pediatrics | Memphis

Methodist Le Bonheur Healthcare•Memphis, TN

11d

About The Position

Provides care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provides patient care and information, and models appropriate behavior consistent with The Methodist Mission, Vision and Values. The role supports patients throughout their visits and performs clinical and clerical duties to support care delivery. Responsibilities include collecting and recording patient data and medical histories; preparing patients and rooms for examinations and procedures; performing EKGs, skin tests, venipuncture, specimen collection, and dressing changes; administering medications and immunizations under provider direction; and providing authorized patient education. The position also performs scheduling, follow-up calls, prior authorizations, prescription-related tasks, supply management, and infection-control activities. The role requires professional communication with patients, families, physicians, and a multidisciplinary team, as well as the ability to act quickly in emergencies.

Requirements

High school diploma or equivalent.
1–3 years of experience as a medical assistant or in a similar role.
HEARTSAVER certification from the American Heart Association.
NCCT Medical Assistant certification from the National Center for Competency Testing.
Strong written and verbal communication skills; ability to interact tactfully and professionally with patients, families, and physicians.
Ability to organize multiple tasks and projects to maintain workflow.
Ability to greet patients warmly and appropriately, including using eye contact, a smile, and the patient’s name.
Ability to work independently and as part of a multidisciplinary team.
Successful completion of assigned role training and development programs within the mandated time frame.
Basic computer skills.
Ability to learn, practice, and validate motivational interviewing and teach-back techniques.
Ability to act quickly in emergency situations.

Nice To Haves

Technical degree or diploma in Medical Assistant.
Nationally Certified Medical Assistant certification from the National Association of Health Professionals.
Basic Life Support certification from the American Heart Association.
AMT Registered Medical Assistant certification from American Medical Technologists.
Certified Clinical Medical Assistant certification from the National Healthcareer Association.
AAMA Certified Medical Assistant certification from the American Association of Medical Assistants.
Experience with an EMR system.

Responsibilities

Assist patients throughout visits, accompany them to exam or procedure rooms, and respond to their needs professionally and courteously.
Perform clerical patient-care activities, including scheduling appointments and diagnostic imaging exams, lab callbacks, prior authorizations, retrieving medical histories, completing paperwork, and managing phone calls.
Collect and record vital signs, presenting and previous conditions, medical and surgical history, review of systems, social history, allergies, and medical management information.
Assist with preparation for physical examinations.
Perform EKGs, remove sutures or staples, and change sterile and non-sterile dressings as directed.
Collect and prepare specimens for laboratory analysis using non-invasive techniques, and assist patients with undressing, cleansing, and positioning for procedures.
Perform skin tests and venipuncture to withdraw blood.
Administer medications and immunizations under the direction of a physician or advanced practice provider.
Authorize prescription refills and provide prescription information to pharmacies when ordered and authorized by a physician or advanced practice provider.
Administer first aid or cardiopulmonary resuscitation in emergencies.
Prepare and clean exam and procedure rooms, instruments, and equipment between visits; sterilize instruments and dispose of contaminated supplies properly.
Prepare orders, sort, store, restock, and potentially order supplies for exam and procedure rooms.
Provide patient education and instructions under the supervising physician’s authorization.
Perform other duties as assigned or requested.