CMA II | FT | Days | Primary Care | Bartlett

Methodist Le Bonheur Healthcare•Memphis, TN

About The Position

Provides care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, provides patient care and information, and mentors Level I Medical Assistants in the same physician office. Models behavior consistent with The Methodist Mission, Vision and Values. The role supports patients throughout their visits, performs clinical and clerical duties, collects and documents patient information, assists with procedures, administers medications and immunizations under provider direction, and maintains exam rooms and equipment to support infection control. It also provides authorized patient education and instructions.

Requirements

High school diploma or equivalent.
3–5 years of experience as a medical assistant or in a similar role.
HEARTSAVER certification from the American Heart Association.
NCCT Medical Assistant certification from the National Center for Competency Testing.
Strong written and verbal communication skills and the ability to interact tactfully and professionally with patients, families, and physicians.
Complete applicable Level 2 competency assessments and skills checklists, demonstrating proficiency in all measured areas.
Ability to greet patients warmly, use eye contact and a smile, and address patients by name.
Ability to work independently and as part of a multidisciplinary team.
Complete assigned role training and development programs within the required timeframe.
Computer skills, including navigating the EMR, documenting appropriately, and reviewing computer reports according to evidence-based guidelines.
Proficiency in motivational interviewing and teach-back techniques.
Ability to act quickly in emergency situations.

Nice To Haves

Technical degree or diploma in Medical Assistant.
AMT Registered Medical Assistant certification from American Medical Technologists.
Certified Clinical Medical Assistant certification from the National Healthcareer Association.
Nationally Certified Medical Assistant certification from the National Association of Health Professionals.
AAMA Certified Medical Assistant certification from the American Association of Medical Assistants.
Basic Life Support certification from the American Heart Association.

Responsibilities

Assist and accompany patients throughout visits, responding to their needs in a professional and friendly manner.
Perform patient-care clerical tasks, including scheduling appointments and diagnostic imaging exams, lab callbacks, prior authorizations, retrieving medical histories, completing paperwork, and answering and returning calls.
Collect and record vital signs and relevant patient information, including medical, surgical, social, and allergy histories.
Assist with preparations for physical examinations.
Perform EKGs, remove sutures and staples, and change sterile and non-sterile dressings as directed.
Collect and prepare specimens for laboratory analysis using non-invasive techniques, and assist patients with undressing, cleansing, and positioning for procedures.
Perform skin tests and venipuncture to withdraw blood.
Administer medication and immunizations under the direction of a physician or advanced practice provider.
May authorize prescription refills and provide prescription information to pharmacies when ordered and authorized by a physician or advanced practice provider.
Administer first aid or cardiopulmonary resuscitation in emergencies.
Prepare and clean exam and procedure rooms, instruments, and equipment between patient visits; clean and sterilize instruments and dispose of contaminated supplies properly.
Prepare orders, sort, store, and restock supplies; duties may include ordering and maintaining supplies.
Provide patient education and instructions as authorized by the supervising physician.
Mentor Level I Medical Assistants in the same physician office.
Perform other duties as assigned or requested.