Medical Assistant - Neurocognitive Clinic - Full Time - Jeff Hwy

Ochsner Health • New Orleans, LA

4d

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone as needed, under the supervision of a licensed health care provider. Supports care delivery for patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to ensure an efficient patient visit. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information.

The role supports patients and providers throughout visits, helps ensure both are prepared, responds to patient questions, completes documentation and registration when necessary, and prepares rooms for subsequent appointments. The position requires adapting communication and care to the needs of each patient population and maintaining clinical knowledge, technical skills, training, and credentials through professional development. Additional related duties may be assigned.

Work is performed in a patient-care area and involves direct patient contact and/or handling specimens that may contain disease. Routine duties involve exposure to blood, body fluids, and tissue, with potential exposure to communicable diseases and hazardous medications or waste. Physical demands include frequently exerting 10–20 pounds of force and occasionally up to 100 pounds; mechanical lifting devices or team lifts should be used.

Requirements

• High school diploma or equivalent.
• Experience handling and maintaining confidential information.
• Experience working in a fast-paced environment with minimal supervision.
• Basic Life Support (BLS) certification from the American Heart Association.
• Computer skills and dexterity for entering and retrieving patient information; proficiency with Windows-style applications and keyboard use.
• Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels.
• Strong interpersonal skills.
• Strong customer service skills.

Nice To Haves

• Completion of a formal training program, such as a Medical Assistant program.

Responsibilities

• Support the patient and provider throughout the patient visit.
• Ensure the patient and provider are prepared for the visit.
• Ensure the patient’s questions are answered before departure and prepare the room for the next appointment.
• Provide excellent patient service through effective communication in person and by phone.
• Complete appropriate documentation, including patient registration when necessary.
• Maintain clinical knowledge, technical skills, training, and credentials through professional development.
• Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED