Medical Assistant Scheduler - Palliative Care Clinic - Full Time - Jeff Hwy

Ochsner Health•New Orleans, LA

About The Position

The Medical Assistant Scheduler schedules and supervises patient scheduling for surgery using Epic Optime and community hospital workflows. The role requires knowledge of surgeon blocks, case length, days of the week, and time and staffing constraints. It also involves supporting providers during patient encounters, completing appropriate medical and legal documentation, assisting with department operations, and providing individualized direct patient care under the supervision of a licensed healthcare provider. The position interacts with physicians, surgery managers, clinic schedulers, patients, and other personnel. It includes training scheduling staff and medical assistants, returning and documenting patient telephone calls, and maintaining clinical knowledge, technical skills, training, and credentials. The employee must follow applicable laws, accreditation standards, and regulatory requirements, and comply with the employer’s Compliance & Privacy Program and Standards of Conduct. This is a patient-care role with routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste. The listed physical classification is Medium Work, involving occasional exertion of 20–50 pounds, frequent exertion of 10–25 pounds, and constant exertion of up to 10 pounds.

Requirements

High school diploma or equivalent.
Completion of a formal medical assistant training program.
Five years of scheduling and clinical experience.
Basic Life Support (BLS) certification from the American Heart Association.
Ability to take vital signs.
Knowledge of medical terminology.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally.
Strong interpersonal skills.
Analytical skills.
Ability to work independently, handle multiple tasks, prioritize workload, work efficiently under pressure, and maintain strict confidentiality.
Good organizational skills.
Ability to work a flexible schedule, including nights, evenings, weekends, holidays, and extended shifts.

Nice To Haves

Experience with surgery scheduling in an ambulatory care setting.

Responsibilities

Schedules patients using Epic Optime and community hospital workflows.
Supports providers and physicians throughout patient encounters and completes appropriate medical and legal documentation.
Assists in the daily operation of the department.
Trains and educates scheduling staff and other medical assistants.
Returns and documents telephone calls with patients to provide customer service.
Adapts constructively to change.
Participates in professional development and maintains required clinical knowledge, technical skills, training, and credentials.
Adapts interactions and explanations to the patient population, respecting privacy and requesting permissions as appropriate.
Remains knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensures compliance.
Reports known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.
Performs other related duties as required.