Medical Assistant - Neurosurgery Clinic - Full Time - Jeff Hwy

Ochsner Health•New Orleans, LA

4d•Onsite

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone as needed, under the supervision of a licensed health care provider. Assists with healthcare services for patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The role supports patients and providers throughout clinic visits, prepares patients and rooms, answers patient questions, provides service in person and by phone, completes documentation, and maintains clinical knowledge and credentials. The position is based in a patient-care environment and involves routine exposure to blood, body fluids, tissue, specimens, communicable diseases, and potentially hazardous medications or waste.

Requirements

High school diploma or equivalent.
Experience working with and maintaining confidential information, including experience in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior to the specific patient population, including respecting privacy, introducing oneself appropriately, adapting explanations of services or procedures, requesting permissions, and adjusting communication style.
Perform other related duties as required.
Work effectively with colleagues to support efficient patient flow and the attending physician.
Communicate by phone to help ensure patient needs are met timely and accurately.
Access company data systems to document pertinent medical information.