Medical Assistant - Peds Primary Care - Full Time - Jeff Hwy

Ochsner Health•New Orleans, LA

2d•Onsite

About The Position

Provides individualized medical care to assigned pediatric primary care patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Supports patients, families, and providers throughout the visit, helps maintain efficient patient flow, communicates to address patient needs, and documents pertinent medical information in company data systems. The position serves patients of varied backgrounds and ages and requires adapting communication and care practices to each patient population. The role requires a high school diploma and Medical Assistant Certification, as well as Basic Life Support certification from the American Heart Association. Experience handling confidential information and working in a fast-paced environment with minimal supervision is required. Completion of a formal medical assistant training program is preferred. The position involves routine exposure to blood, body fluids, tissue, communicable diseases, and potentially hazardous medications or waste in a healthcare setting. It is classified as Medium Work, with specified lifting and exertion requirements.

Requirements

High school diploma.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to meet Medium Work demands: exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to work in a patient care area and directly with patients or specimens, with occupational risk of exposure to communicable diseases, blood, body fluids, and tissue.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and using an appropriate communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or compliance concerns.