Medical Assistant - Primary Care Clinic - Full Time

Ochsner Health•Belle Chasse, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to support efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The role supports patients and providers throughout clinic visits, prepares patients and rooms, answers patient questions, completes documentation, and provides customer service in person and over the phone. The Medical Assistant adapts communication and procedures to the patient population, protects patient privacy, maintains professional knowledge and credentials, and follows applicable policies, regulations, accreditation standards, and compliance requirements. Duties may change and may include other work as assigned. The position involves routine exposure to blood, body fluids, tissue, specimens that could contain communicable diseases, and potentially hazardous medications or waste in a healthcare setting. It is classified as Medium Work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.

Requirements

High school diploma, GED, or equivalent.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including presenting information clearly and professionally to individuals at varying levels throughout patient care.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Answer the patient's questions before departure and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and by phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Perform other assigned duties effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services and procedures, requesting permissions, and adjusting communication style.
Comply with policies and standards.
Stay informed about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient, employee safety, privacy, or other compliance concerns.